Environment & Hospitality | Quality & Clinical Excellence

Applying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners

If diversity of your PFACs is a top strategic priority for your hospital, then...

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Environment & Hospitality

Volunteer Services and Patient Experience: Two Halves of the Same Goal

Improving the patient experience has always been a primary reason for volunteers to serve...

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Patient Family & Community Engagement | Staff & Provider Engagement

The Importance of Emotional Intelligence in Patient Relations (Part 1)

PXE Credit Available

The Patient Relations department assesses and resolves complex patient issues related to customer service,...

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Culture & Leadership | Quality & Clinical Excellence

The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron

On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits...

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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Developing an Interactive Behavioral Based Training Program

PXE Credit Available

This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with...

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Looking Back to Move Forward: The Next Decade and Beyond for Human Experience

This issue comes out at an important moment for the experience...

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Culture & Leadership | Policy & Measurement

Global Perspectives on Human Experience: Where we stand and new frontiers

Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute discusses...

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The Evolution of Patient Experience: From Holistic Care to Human Experience

Patient experience has evolved as a critical concept and outcome in...

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Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare

Investment in human experience is imperative for healthcare organizations. It is...

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The Legitimacy of the Patient Story: The Unofficial Autoethnography

While communication is the foundation of patient experience, survey data and...

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A Patient’s Journey: Navigating Life with Type 1 Diabetes

We are all patients. This article represents my views from my...

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“Not Your Father’s Heart”: How Healthcare Discrimination for Neurodivergent Patients Taught Me About the Human Experience

It is easy to assume all patients who come into a...

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The Use of Patient Stories as a Knowledge Translation Strategy to Facilitate the Sustainability of Evidence-Based Interventions (EBIs) in Healthcare

Patient stories are real-life experiences told from a patient’s or their family’s perspective. In...

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