Patient Family & Community Engagement | Staff & Provider Engagement

Connecting Compassion for Patients with Health Care Worker Wellbeing

Upcoming Event - July 29, 2025

PXE Credit Available

This webinar will explore: understanding who patients are, what they need, and how compassion...

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Staff & Provider Engagement

Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential

This...

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Culture & Leadership | Quality & Clinical Excellence

Improving Interpreter Services Documentation for Equitable LEP Care

PXE Credit Available

Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading...

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Patient Family & Community Engagement

Evaluating the Net Promoter Score to improve the emergency department patient experience in real-time

Northern Sydney Health District evaluated...

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Innovation & Technology

Game On: Growing a Gaming and Technology Program that Improves Patient Experience

In this learning bite,...

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Patient Family & Community Engagement | Staff & Provider Engagement

What Does Excellent Look Like?

PXE Credit Available

This webinar explores how connection and communication directly impact the human experience in healthcare....

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Policy & Measurement | Staff & Provider Engagement

Leveraging Metrics to Demonstrate Volunteer Impact

PXE Credit Available

Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using...

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Policy & Measurement

PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025

As the U.S. faces political shifts and social tensions, the latest PX Pulse captures...

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Environment & Hospitality

Words Matter: Transforming Care Through Better Communication

In this episode of...

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Infrastructure & Governance

Caring for Everyone: The Vital Role of America’s Essential Hospitals

J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC

Nicole Kirchhoffer...

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Culture & Leadership

PX Champions: Improving our Impact by Broadening our Reach

How can we ingrain patient experience into our organization’s culture? This is the question...

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Culture & Leadership | Infrastructure & Governance

Developing Multidisciplinary Committees for Patient Experience Effectiveness

PXE Credit Available

This webinar explores how to move beyond recognizing the value of patient experience to...

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Environment & Hospitality

Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions

By Melvin Carrillo, MBA, BSN, RN, CPXP
Manager, Patient Experience
The...

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Patient Family & Community Engagement

We’re all patients, or we’re about to be

Jason Wolf, President and CEO of The Beryl Institute, speaks with Jennifer Bright, MPA,...

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