Patient Family & Community Engagement | Staff & Provider Engagement

What Does Excellent Look Like?

Upcoming Event - July 15, 2025
PXE Credit Available

This webinar explores how connection and communication directly impact the human experience in healthcare....

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Policy & Measurement | Staff & Provider Engagement

Leveraging Metrics to Demonstrate Volunteer Impact

PXE Credit Available

Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using...

Policy & Measurement

PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025

As the U.S. faces political shifts and social tensions, the latest PX Pulse captures...

Environment & Hospitality

Words Matter: Transforming Care Through Better Communication

In this episode of...

Infrastructure & Governance

Caring for Everyone: The Vital Role of America’s Essential Hospitals

J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC

Nicole Kirchhoffer...

Culture & Leadership

PX Champions: Improving our Impact by Broadening our Reach

How can we ingrain patient experience into our organization’s culture? This is the question...

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Culture & Leadership | Infrastructure & Governance

Developing Multidisciplinary Committees for Patient Experience Effectiveness

PXE Credit Available

This webinar explores how to move beyond recognizing the value of patient experience to...

Environment & Hospitality

Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions

By Melvin Carrillo, MBA, BSN, RN, CPXP
Manager, Patient Experience
The...

Patient Family & Community Engagement

We’re all patients, or we’re about to be

Jason Wolf, President and CEO of The Beryl Institute, speaks with Jennifer Bright, MPA,...

Environment & Hospitality

Recovery: One Restful Night at a Time

By: Toni Land, MBA, BSN,...

Headshot of a smiling woman against a background of someone using a laptop; bottom of the image reads PX blog and this blog is about wayfinding
Quality & Clinical Excellence

Walk With Me: From Wayfinding to Wellness

By Rebecca Cooper-Piela, MS, APRN-BC, CHCQM

The experience of COVID and multiple system changes...

Quality & Clinical Excellence

Connection Call – Back to Basics: Five Priorities for Restoring Human-Centered Care

Watch the replay of an engaging panel discussion with four contributors to the featured...

Patient Family & Community Engagement

The One Friend They Miss the Most: The Impact of Pet Interactions on Pediatric Experience

When his son, Brayden, passed away due to complications from a congenital heart...

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The Beryl Institute