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Patient Experience Case Studies
Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result. 

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to PXCases@theberylinstitute.org


Latest Case Study


Conversational AI and COVID-19: How our virtual assistant helped us meet the needs of our patients when they needed us the mostThis case study depicts the significant shift to virtual and digital technology that has taken place since the start of the COVID-19 pandemic for healthcare delivery. It identifies ways that conversational AI can support this change.
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The Beryl Institute
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