The Experience of Safety in Healthcare: A Call to Expand Perceptions and Solutions
This white paper reflects on the integrated nature of safety and service and how they interact to create the overall experience of patients, families and clinicians.
The success, failure and efficiency of all safety efforts is fundamental to the experience of patients and families. In addition, the safety systems in place in an organization directly shape and define the clinician’s experience.
Generated from these concepts, six key recommendations in integrating safety and experience are explored.