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The Beryl Institute Webinars
Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Non-Members can purchase webinars at a cost of $99 each.
Not a member? Join today.

Upcoming Webinars

Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXEs) pending approval. Participants interested in receiving PXEs must complete the program survey within 30 days of attending the webinar



October 28, 2-3 PM ET



The Digital Sherpa Program: Enriching the Patient Experience and Encouraging Self-Advocacy
LaWanda Byrd, Director, Volunteer Services, Moffitt Cancer Center
Andrea Conners, Executive Director, Patient Empowerment Network

Attend this webinar to learn how an innovative partnership between the Patient Empowerment Network and Moffitt Cancer Center aims to bridge the digital divide through an innovative volunteer program called the Digital Sherpa©Program. The program aims to help patients better utilize the plethora of digital tools and resources available to them and their care partners throughout treatment beyond. Learn More>>

> Register Now

*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. The session will not provide patient experience education credit (PXE).


November 5, 11AM or 9AM ET


Introduction to The New Existence
Moderator: Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists: Coming Soon

Join us for the introduction of The New Existence project. With what we are facing in the world today we believe there is no normal to which we can, or should, return. Rather, we are called upon to co-create a new existence for healthcare. For this reason, guided by a global steering team and informed by the voices of our community, The Beryl Institute launched The New Existence project, to define what this will look like; what it will call on us to do in practice, process and policy; and what it will ask of us in moving healthcare forward. This session will provide an overview of the key elements and actions of The New Existence with members of our global steering team and engage participants in a conversation on how we best move forward.

> Register for 11AM ET Live Event

> Register for 9PM ET Live Event

* This webinar is complimentary and will not provide patient experience education credit (PXE). Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.


November 12, 5-6 PM ET

Exploring the Future of Experience Measurement
Moderator: Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists: Coming Soon

Before the current health crisis hit, there were conversations already underway that measurement in healthcare needed to change. This has been reflected in healthcare organizations expressing a rapidly increasing desire to have real-time actionable data, survey response rates seeing a consistent decline and new entrants in the space providing innovative solutions. This shifting foundation catalyzed by the moment in which we find ourselves provides the opportunity to look at what measurement can and should ultimately be.

Join us for an exploration of the findings of the Beryl Institute paper Exploring the Future of Experience Measurement, which shares the voices of patients and family members, experience leaders and measurement vendors as we look to what measurement can be. This session will share highlights from the paper and bring together a panel of contributors to reflect and engage in conversation on the findings.

> Register Now

*This webinar will not provide patient experience education credit (PXE).


November 17, 12-1 PM ET



Want to Work in Partnership with Patients? How to Co-produce Improvements with Patients.
Helen Lee, Experience of Care Professional Lead, NHS England and NHS Improvement
Claire Marshall MSc, Experience of Care Lead - Acute Care, NHS England and NHS Improvement
Cristina Serrao, Lived Experience Ambassador, NHS England and Improvement 

Starting from what matters to patients and co-producing how you how plan, design and implement your quality improvements in partnership with the people who use your services can transform your work. In this webinar, coproduced with a patient advocacy perspective, you will gain an insight into the Always Events® methodology which enables the co-design and consistent implementation of improvements that address what matters most to patients. You will hear from those directly involved who will share their experiences, learning, challenges, practical cocreation skills and “top tips” for successful coproduction. Always Events® has created a real social movement, with the methodology now being used by more than 50% of healthcare providers in the NHS in England. This has enabled a direct focus on improving patient experience through coproduction, active engagement by point of care staff and has delivered sustainable change in aspects of care that are a priority for patients. Learn More>>

> Register Now


December 1, 2-3 PM ET


Innovating the Patient Experience 2020

Join the winners of The Beryl Institute’s 2020 Innovation Awards as they share their award-winning efforts to change cultures, implement new strategies and build true partnerships with patients and families. Access to the white paper is included in membership: Innovation Awards 2020: Celebrating Creativity and Ingenuity in Improving PX.

  • Organizational Innovation Award – InnovaCare Health
  • Innovative Healthcare Professional Award – Dr. Julie Kennedy Oehlert, Vidant Health
  • Innovative Patient/Family Advisor Award – Corey Kimpson, Cambridge Memorial Hospital
Learn More>>

> Register Now

*This webinar is complimentary and will not provide patient experience education credit (PXE). Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.


December 2, 2-3 PM ET


Innovating your Volunteer Program Using Photography to Transform and Inspire
Kaitee Doll-Bell, Director of Volunteer Services and Foundation, Casa Grande Community Hospital Foundation

Join as a professional photographer presents a user-friendly, step-by-step process for non-professionals to add photography to enhance their volunteer program. This process can be applied to recruit, educate, empower, inspire, enrich and increase retention. The presentation will cover initial planning of a photography assignment to implementation and inspiration of how to use the images you take. The presenter will demonstrate different ways to use images to share your message, recruit volunteers, inspire volunteerism and transform your program. A significant portion of the session will focus on how to secure the images and utilize different technology to achieve your goals. Learn More>>

> Register Now

*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.


PX MARKETPLACE WEBINAR SERIES*
December 3, 2-3 PM ET



What the Latest Data Tells Us about Engaging Patients through Text
Lea Chatham, Director of Content, SR Health by Solutionreach

Patients have been leaning more towards digital communications for some time. COVID has sped up that transition with a 14% drop in interest in phone calls since the pandemic began. Find out what the data says about engaging patients through text messaging and hear some examples of how health systems are using it to address social determinants of health (SDoH) as well as more traditional communications. You’ll walk way with a list of at least ten ways you can use both automated and real-time text messaging to engage patients across their journey. Learn More>>

> Register Now

*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.

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December 10, 2-3 PM ET


If You Build It, They Will Come
Jennifer Loew, Director-Volunteer Services, Mayo Clinic Health System in Eau Claire, WI

Join this webinar to discover the importance of being intentional and organized when developing your volunteer program. The success of your recruitment and retention plan is contingent upon it; from onboarding and communication to meaningful positions and recognition. Learn More>>

> Register Now

*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.


December 16, 2-3 PM ET


Emerging Leaders Program Overview
Tiffany Christensen, CPXP | Vice President, Experience Integration, The Beryl Institute

Join us for a 30-minute webinar to learn more about the Emerging Leaders program, a learning offering for individuals newer to or aspiring to a PX Leader role and those who have operational accountability for experience outcomes. Based on the eight lenses of The Beryl Institute's Experience Framework, Emerging Leaders is a four-week virtual program reinforcing the integrated nature of healthcare experience and helping participants harness the Framework's power in operationalizing experience improvement. The webinar will share details on the program structure and goals and provide an opportunity for you to ask questions as you consider joining an Emerging Leaders cohort.

> Register Now

* Please note the purpose of this webinar is to provide information on the Emerging Leaders program. The session will not provide patient experience education credit (PXE) as typically offered for our webinar programming. This webinar is complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait list and a webinar replay will be provided.

 

Legend - Strategic Lenses of the Experience Framework

Policy & Measurement
Environment & Hospitality
Innovation & Technology
Patient, Family & Community Engagement
Staff & Provider Engagement
Infrastructure & Governance
Culture & Leadership
Quality & Clinical Excellence

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The Beryl Institute
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