This webinar will feature solutions and tools to assist leaders, health care staff, and providers with staying sane enough to care. Leaders will hear about specific tools to better support staff as they navigate changes in healthcare organizations. The STEADY (Stories, Turn around thoughts, Empathize, Avoid judgement, Don't take ANYTHING personally, and You, what you do matters) model will be described, discussing the specific tools of the model, as well as ways leaders can guide staff and providers in using the model to create less stress and find more personal fulfillment in their professional lives. Learn More>>

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In just a few short years, technology and innovation have fundamentally changed how people interact with - and what they expect from - healthcare organizations. Yet many healthcare organizations continue to approach patient experience measurement and improvement initiatives the same way as in the past, leading to little progress. This webinar explores the changing nature of healthcare and what actions your organization can take to adapt with it. Participants will learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes. Learn More>>

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Although leader rounding has been shown to improve overall patient experience, this was not observed at Carilion Clinic. Shadowing and data analysis yielded insight into deficiencies in the process for preparing leaders to round. The team’s goal was to build a consistent culture of nurse leader patient rounding. A collaborative approach was used to develop and implement an innovative use of simulation; a nurse leader patient rounding simulation course. This webinar will review strategies for designing the simulation program including proper debriefing techniques, and review implementation “lessons learned.” Learn More>>

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Facilitating for cultural shift utilizes a different set of skills than training for technical competency. Northeast Georgia Health System developed an audition process as it began the rollout of a multi-year, system-wide service standard program. This webinar will discuss the audition process and the communication surrounding it to provide a framework for other organizations to find facilitators who are excited to grow professionally, passionate about the cause, and well supported by leaders. Learn More>>

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