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The Beryl Institute Webinars
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Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Non-Members can purchase webinars at a cost of $99 each.
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Upcoming Webinars

Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXEs) pending approval. Participants interested in receiving PXEs must complete the program survey within 30 days of attending the webinar


April 30, 2-3 PM ET


Tea for the Soul: A Creative Program for Increasing Staff Resilience and Engagement
Amanda J. Conley | Chaplain, Ohio State University Wexner Medical Center
Cathy L. Disher | Chaplain, Critical Care, OSUCCC James, Ohio State University Wexner Medical Center

This webinar describes a creative, cost-effective and benchmarked chaplaincy-led support program for clinical staff called Tea for the Soul. Clinical providers and hospital staff experience daily emotional and physical stress as they care for very sick patients and their families in high pressure situations. This cumulative and unrelieved stress can leave staff feeling depleted, fatigued, and at risk for burnout. These factors negatively impact staff engagement and the ability of staff to deliver compassionate care to patients. Two Chaplains from Ohio State University Wexner Medical Center will share Tea for the Soul program details and outcomes, as well as positive feedback from participating staff, providers, nursing and other medical center leaders who are ongoing champions of this program. In less than two years, this initiative has had remarkable impact in mitigating the stress of clinical staff, developing connected interdisciplinary relationships, and increasing staff’s perception that the organization values them. Learn More>>

> Register Now


May 9, 2-3 PM ET


PX 101 Overview
Deanna Frings, MS Ed, CPXP | Vice President, Learning and Professional Development, The Beryl Institute
Becky Reisinger | Manager, Learning and Professional Development, The Beryl Institute

PX 101 equips healthcare organizations with a foundational, easy-to-use educational resource to support and enhance your culture of patient experience excellence. Providing foundational key learning across seven sessions, PX 101 is ideal for use in orientation programs, as part of your annual education requirements and department specific education. Attend this webinar to hear a detailed overview of PX 101, view actual examples of the resources and get your questions answered. 

Please note the purpose of this webinar is to provide information on PX 101, an add-on resource available to members of The Beryl Institute. The session will not provide patient experience education credit as typically presented in our Patient Experience webinar programming. 

> Register Now

 


May 21, 2-3 PM ET


Innovating the Patient Experience
"Dexter" Janet Borrowman, Director, National Care Experience Department, Maui Health System (Kaiser)
Cinda McDonald, Manager, Palliative Care Child Life Services, Baylor Scott & White Health
Laura Oxenham-Murphy, Interim Director, Quality, Safety and Performance, Holland Bloorview Kids Rehabilitation Hospital
Earl Shellner, PFA, Anne Arundel Medical Center

Join the winners of The Beryl Institute’s 2019 Innovation Awards for a discussion on how they improved experience for children of sick parents, created a unique team in an unusual place, fostered one healthcare professional’s vision for peer support and engaged a dynamic and powerful patient voice for meaningful change. Learn More>>

> Register Now


HEADLINER WEBINAR*
June 11, 2-3 PM ET



Developing Resilience: Lessons from a Leader and a Patient
David Zaas, MD, MBA | President, Duke Raleigh Hospital 

Burnout among healthcare workers is increasingly recognized and rising. Experience as a physician, health system leader, and a patient have created new insights into the need to solve this critical problem impacting our health delivery systems. Learn More>>

> Register Now

*Headliner Webinars are complimentary webinars featuring prominent patient experience thought leaders on a variety of topics sharing proven practices and strategies to implement in your own organization. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waiting list and a webinar replay will be provided.

 

Legend - Strategic Lenses of the Experience Framework

Policy & Measurement
Environment & Hospitality
Innovation & Technology
Patient, Family & Community Engagement
Staff & Provider Engagement
Infrastructure & Governance
Culture & Leadership
Quality & Clinical Excellence

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The Beryl Institute
550 Reserve St., Suite 190 #26
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org