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The Beryl Institute Webinars
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Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Non-Members can purchase webinars at a cost of $99 each.
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Upcoming Webinars

Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXEs) pending approval. Participants interested in receiving PXEs must complete the program survey within 30 days of attending the webinar

February 4, 2-3 PM ET

Staying STEADY: A Model for Resiliency
Audrey Cortez MSN, RN, CPXP | Director of Patient Experience, Peterson Health

This webinar will feature solutions and tools to assist leaders, health care staff, and providers with staying sane enough to care. Leaders will hear about specific tools to better support staff as they navigate changes in healthcare organizations. The STEADY (Stories, Turn around thoughts, Empathize, Avoid judgement, Don't take ANYTHING personally, and You, what you do matters) model will be described, discussing the specific tools of the model, as well as ways leaders can guide staff and providers in using the model to create less stress and find more personal fulfillment in their professional lives. Learn More>>

> Register Now

February 6, 2-3 PM ET

Healthcare is Changing. Why Aren’t Your Patient Experience Scores?
Stacy Bolger, VP, Employee Experience, MaritzCX
Jason Macedonia, VP, Healthcare and Patient Experience, MaritzCX

In just a few short years, technology and innovation have fundamentally changed how people interact with - and what they expect from - healthcare organizations. Yet many healthcare organizations continue to approach patient experience measurement and improvement initiatives the same way as in the past, leading to little progress. This webinar explores the changing nature of healthcare and what actions your organization can take to adapt with it. Participants will learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes. Learn More>>

> Register Now

This webinar is brought to you by one of our Supporting Partners:

February 18, 2-3 PM ET

Implementing a Simulation-Based Program for Nurse Leader Patient Rounding
Amanda Anderson, BSN, RN, PCCN-K, CHSE | Simulation Lab Education Facilitator, Carilion Clinic
Brandon Jones, MSN, RN, CEN, NEA-BC | System Patient Experience Manager, Carilion Clinic

Although leader rounding has been shown to improve overall patient experience, this was not observed at Carilion Clinic. Shadowing and data analysis yielded insight into deficiencies in the process for preparing leaders to round. The team’s goal was to build a consistent culture of nurse leader patient rounding. A collaborative approach was used to develop and implement an innovative use of simulation; a nurse leader patient rounding simulation course. This webinar will review strategies for designing the simulation program including proper debriefing techniques, and review implementation “lessons learned.” Learn More>>

> Register Now

March 19, 2-3 PM ET

Teaching without VolunTelling - Passion and Growth with Train the Trainer Rollouts
Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System
Heather Slutzky, MLS, CPXP | Director, Patient Experience, Northeast Georgia Health system

Facilitating for cultural shift utilizes a different set of skills than training for technical competency. Northeast Georgia Health System developed an audition process as it began the rollout of a multi-year, system-wide service standard program. This webinar will discuss the audition process and the communication surrounding it to provide a framework for other organizations to find facilitators who are excited to grow professionally, passionate about the cause, and well supported by leaders. Learn More>>

> Register Now


Legend - Strategic Lenses of the Experience Framework

Policy & Measurement
Environment & Hospitality
Innovation & Technology
Patient, Family & Community Engagement
Staff & Provider Engagement
Infrastructure & Governance
Culture & Leadership
Quality & Clinical Excellence

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203