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The Beryl Institute Webinars
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Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Non-Members can purchase webinars at a cost of $99 each.
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Upcoming Webinars

Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXEs) pending approval. Participants interested in receiving PXEs must complete the program survey within 30 days of attending the webinar

January 21, 2-3 PM ET

Using Patient Kudos to Improve Employee Engagement and Build a Culture of Appreciation
Joel High, Performance Improvement Coach, pCare
Melissa Thornburg, Performance Improvement Coach, pCare
Mary Thompson, Patient Experience Coordinator for the Physician Network, Lexington Medical Center   

Engaged employees are key to delivering an exceptional patient experience and positively impacting both clinical and financial outcomes. Research indicates employee appreciation leads to less turnover, more productivity, and increased commitment to tasks and patients, and also fosters intrinsic motivation in employees for the personal reward of performing well at work. However, the next step is inviting patients to recognize caregivers using point-of-care feedback to further establish an engaged, satisfied and productive workforce. In this webinar, we will review research and discuss strategies for using patient feedback to enhance your employee recognition program, leading to an engaged workforce, an exceptional patient experience, and positively impacted bottom line. Learn More>>

> Register Now

This webinar is brought to you by one of our Supporting Partners:

January 28, 2-3 PM ET

Teaching without VolunTelling - Passion and Growth with Train the Trainer Rollouts
Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System
Heather Slutzky, MLS, CPXP | Director, Patient Experience, Northeast Georgia Health system

Facilitating for cultural shift utilizes a different set of skills than training for technical competency. Northeast Georgia Health System developed an audition process as it began the rollout of a multi-year, system-wide service standard program. This webinar will discuss the audition process and the communication surrounding it to provide a framework for other organizations to find facilitators who are excited to grow professionally, passionate about the cause, and well supported by leaders. Learn More>>

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February 4, 2-3 PM ET

Staying STEADY: A Model for Resiliency
Audrey Cortez MSN, RN, CPXP | Director of Patient Experience, Peterson Health

This webinar will feature solutions and tools to assist leaders, health care staff, and providers with staying sane enough to care. Leaders will hear about specific tools to better support staff as they navigate changes in healthcare organizations. The STEADY (Stories, Turn around thoughts, Empathize, Avoid judgement, Don't take ANYTHING personally, and You, what you do matters) model will be described, discussing the specific tools of the model, as well as ways leaders can guide staff and providers in using the model to create less stress and find more personal fulfillment in their professional lives. Learn More>>

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February 6, 2-3 PM ET

Healthcare is Changing. Why Aren’t Your Patient Experience Scores?
Stacy Bolger, VP, Employee Experience, MaritzCX
Jason Macedonia, VP, Healthcare and Patient Experience, MaritzCX

In just a few short years, technology and innovation have fundamentally changed how people interact with - and what they expect from - healthcare organizations. Yet many healthcare organizations continue to approach patient experience measurement and improvement initiatives the same way as in the past, leading to little progress. This webinar explores the changing nature of healthcare and what actions your organization can take to adapt with it. Participants will learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes. Learn More>>

> Register Now

This webinar is brought to you by one of our Supporting Partners:


Legend - Strategic Lenses of the Experience Framework

Policy & Measurement
Environment & Hospitality
Innovation & Technology
Patient, Family & Community Engagement
Staff & Provider Engagement
Infrastructure & Governance
Culture & Leadership
Quality & Clinical Excellence

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203