The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Andrea dedicate their time to understanding existing programs, updates to current programs, and new developments to advance patient care. During this webinar, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Andrea will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient. Learn More>>

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Millions of children die each year – most of whom are touched by healthcare providers in traditional hospital settings or home-health agencies. This webinar reviews current findings on the experiences of bereaved families, positioned alongside institutional practices reported by healthcare providers, and first-person perspectives from a bereaved parent advisor. Participants will explore the development of a hospital-wide bereavement committee to implement and improve end-of-life services in a pediatric hospital, in collaboration with hospital leadership, front line staff, bereaved parents, and community partners. Lastly, attendees will review the achievements of this committee while highlighting the importance of collaboration between bereaved families and providers to positively impact the patient experience. Learn More>>

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This session will feature Augusta University Medical Center’s innovative approach to training inpatient hospital volunteers in a consistent, effective manner. The Well-Rounded program is a thorough, simulation based, patient support training that volunteers complete before they are assigned to an inpatient unit, making them better equipped to serve patients on all units and helping the nursing staff to be more confident in the abilities of the volunteers assigned to their areas. Learn More>>

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*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.

PX 101 Overview
Deanna Frings, MS Ed, CPXP | Vice President, Learning and Professional Development, The Beryl Institute
Becky Reisinger | Director, Learning and Professional Development, The Beryl Institute

PX 101 equips healthcare organizations with a foundational, easy-to-use educational resource to support and enhance your culture of patient experience excellence. Providing foundational key learning across seven sessions, PX 101 is ideal for use in orientation programs, as part of your annual education requirements and department specific education. Attend this webinar to hear a detailed overview of PX 101, view actual examples of the resources and get your questions answered.    

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As leaders we are often taught to fear failure. After all, doesn't failure mean we're really not good at our job? Failures - when approached correctly - are often the greatest tool we can have for personal and program growth. If you feel like your program has grown stagnant or has not headed in the direction you wish, then maybe you need to learn how to "fail forward." In this session we will discuss how to embrace occasional failures as a way to improve leadership and program effectiveness. We'll discuss how to evaluate your projects to lead to long-term success. You'll also learn how to lead others through failures. Learn More>>

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*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.

This session will review the mindset and behaviors necessary to effectively address professional or personal barriers. Special emphasis will be on ten proven tips to take control of your efforts and overcome any obstacles in your path. Learn More>>

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*Headliner webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.

Attend this webinar to learn how an innovative partnership between the Patient Empowerment Network and Moffitt Cancer Center aims to bridge the digital divide through an innovative volunteer program called the Digital Sherpa©Program. The program aims to help patients better utilize the plethora of digital tools and resources available to them and their care partners throughout treatment beyond. Learn More>>

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*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.

Starting from what matters to patients and co-producing how you how plan, design and implement your quality improvements in partnership with the people who use your services can transform your work. In this webinar, coproduced with a patient advocacy perspective, you will gain an insight into the Always Events® methodology which enables the co-design and consistent implementation of improvements that address what matters most to patients. You will hear from those directly involved who will share their experiences, learning, challenges, practical cocreation skills and “top tips” for successful coproduction. Always Events® has created a real social movement, with the methodology now being used by more than 50% of healthcare providers in the NHS in England. This has enabled a direct focus on improving patient experience through coproduction, active engagement by point of care staff and has delivered sustainable change in aspects of care that are a priority for patients. Learn More>>

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Join as a professional photographer presents a user-friendly, step-by-step process for non-professionals to add photography to enhance their volunteer program. This process can be applied to recruit, educate, empower, inspire, enrich and increase retention. The presentation will cover initial planning of a photography assignment to implementation and inspiration of how to use the images you take. The presenter will demonstrate different ways to use images to share your message, recruit volunteers, inspire volunteerism and transform your program. A significant portion of the session will focus on how to secure the images and utilize different technology to achieve your goals. Learn More>>

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*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.

Join this webinar to discover the importance of being intentional and organized when developing your volunteer program. The success of your recruitment and retention plan is contingent upon it; from onboarding and communication to meaningful positions and recognition. Learn More>>

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*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.