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The Beryl Institute Webinars
Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Non-Members can purchase webinars at a cost of $99 each.
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Upcoming Webinars

Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXEs) pending approval. Participants interested in receiving PXEs must complete the program survey within 30 days of attending the webinar


August 18, 2-3 PM ET


CAHPS Round-Up 2020
Jan Gnida, CPXP, Senior Vice President of Research Operations, PRC
Andrea Paseka, Director, CAHPS Production, PRC

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Andrea dedicate their time to understanding existing programs, updates to current programs, and new developments to advance patient care. During this webinar, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Andrea will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient. Learn More>>

> Register Now


September 1, 2-3 PM ET


Elevating the Unimaginable Experience: A Multidisciplinary Initiative to Improve Pediatric End-of-Life Care
Jessika Boles, PhD, CC | Child Life Team Lead, Monroe Carell Jr. Children's Hospital at Vanderbilt
Annie Duplechain, MEd | Graduate Research Assistant, Vanderbilt University
Camille Fraser, MS, CCL | Certified Child Life Specialist, Monroe Carell Jr. Children's Hospital at Vanderbilt
Maile Jones, MEd, CIMI | Graduate Research Coordinator, Vanderbilt University

Millions of children die each year – most of whom are touched by healthcare providers in traditional hospital settings or home-health agencies. This webinar reviews current findings on the experiences of bereaved families, positioned alongside institutional practices reported by healthcare providers, and first-person perspectives from a bereaved parent advisor. Participants will explore the development of a hospital-wide bereavement committee to implement and improve end-of-life services in a pediatric hospital, in collaboration with hospital leadership, front line staff, bereaved parents, and community partners. Lastly, attendees will review the achievements of this committee while highlighting the importance of collaboration between bereaved families and providers to positively impact the patient experience. Learn More>>

> Register Now


September 30, 2-3 PM ET


Well-Rounded: A Fresh Approach to Training Volunteers for Inpatient Service
Kristina B. Baggott, MBA, CAVS | Associate Vice President, Volunteer Services & Community Engagement, Augusta University and AU Health System

This session will feature Augusta University Medical Center’s innovative approach to training inpatient hospital volunteers in a consistent, effective manner. The Well-Rounded program is a thorough, simulation based, patient support training that volunteers complete before they are assigned to an inpatient unit, making them better equipped to serve patients on all units and helping the nursing staff to be more confident in the abilities of the volunteers assigned to their areas. Learn More>>

> Register Now

*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.


October 6, 2-3 PM ET


PX 101 Overview
Deanna Frings, MS Ed, CPXP | Vice President, Learning and Professional Development, The Beryl Institute
Becky Reisinger | Director, Learning and Professional Development, The Beryl Institute

PX 101 equips healthcare organizations with a foundational, easy-to-use educational resource to support and enhance your culture of patient experience excellence. Providing foundational key learning across seven sessions, PX 101 is ideal for use in orientation programs, as part of your annual education requirements and department specific education. Attend this webinar to hear a detailed overview of PX 101, view actual examples of the resources and get your questions answered.    

> Register Now

Please note the purpose of this webinar is to provide information on PX 101. The session will not provide patient experience education credit (PXE) as typically presented in our webinar programming. This webinar is complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait list and a webinar replay will be provided. 


October 7, 2-3 PM ET


All Aboard the Failboat: How Embracing Failure Creates Leadership Success
Chris Perez, Director of Volunteer Services, Central Division, Atrium Health

As leaders we are often taught to fear failure. After all, doesn't failure mean we're really not good at our job? Failures - when approached correctly - are often the greatest tool we can have for personal and program growth. If you feel like your program has grown stagnant or has not headed in the direction you wish, then maybe you need to learn how to "fail forward." In this session we will discuss how to embrace occasional failures as a way to improve leadership and program effectiveness. We'll discuss how to evaluate your projects to lead to long-term success. You'll also learn how to lead others through failures. Learn More>>

> Register Now

*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.


HEADLINER WEBINAR*
October 15, 2-3 PM ET



Be a Mountain Climber
Bryan K. Williams, DM | B.Williams Enterprise, LLC

This session will review the mindset and behaviors necessary to effectively address professional or personal barriers. Special emphasis will be on ten proven tips to take control of your efforts and overcome any obstacles in your path. Learn More>>

> Register Now

*Headliner webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.


October 28, 2-3 PM ET



The Digital Sherpa Program: Enriching the Patient Experience and Encouraging Self-Advocacy
LaWanda Byrd, Director, Volunteer Services, Moffitt Cancer Center
Andrea Conners, Executive Director, Patient Empowerment Network

Attend this webinar to learn how an innovative partnership between the Patient Empowerment Network and Moffitt Cancer Center aims to bridge the digital divide through an innovative volunteer program called the Digital Sherpa©Program. The program aims to help patients better utilize the plethora of digital tools and resources available to them and their care partners throughout treatment beyond. Learn More>>

> Register Now

*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.


November 17, 12-1 PM ET



Want to Work in Partnership with Patients? How to Co-produce Improvements with Patients.
Martha Donovan Hayward , Subject Matter Expert/Lead for Patient Engagement, American Hospital Association/Institute for Healthcare Improvement
Helen Lee, Experience of Care Professional Lead, NHS England and NHS Improvement
Claire Marshall MSc, Experience of Care Lead - Acute Care , NHS England and NHS Improvement

Starting from what matters to patients and co-producing how you how plan, design and implement your quality improvements in partnership with the people who use your services can transform your work. In this webinar, coproduced with a patient advocacy perspective, you will gain an insight into the Always Events® methodology which enables the co-design and consistent implementation of improvements that address what matters most to patients. You will hear from those directly involved who will share their experiences, learning, challenges, practical cocreation skills and “top tips” for successful coproduction. Always Events® has created a real social movement, with the methodology now being used by more than 50% of healthcare providers in the NHS in England. This has enabled a direct focus on improving patient experience through coproduction, active engagement by point of care staff and has delivered sustainable change in aspects of care that are a priority for patients. Learn More>>

> Register Now


December 2, 2-3 PM ET


Innovating your Volunteer Program Using Photography to Transform and Inspire
Kaitee Doll-Bell, Executive Director of Volunteer Services & Foundation, Banner Casa Grande Medical Center

Join as a professional photographer presents a user-friendly, step-by-step process for non-professionals to add photography to enhance their volunteer program. This process can be applied to recruit, educate, empower, inspire, enrich and increase retention. The presentation will cover initial planning of a photography assignment to implementation and inspiration of how to use the images you take. The presenter will demonstrate different ways to use images to share your message, recruit volunteers, inspire volunteerism and transform your program. A significant portion of the session will focus on how to secure the images and utilize different technology to achieve your goals. Learn More>>

> Register Now

*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.


December 10, 2-3 PM ET


If You Build It, They Will Come
Jennifer Loew, Director-Volunteer Services, Mayo Clinic Health System in Eau Claire, WI

Join this webinar to discover the importance of being intentional and organized when developing your volunteer program. The success of your recruitment and retention plan is contingent upon it; from onboarding and communication to meaningful positions and recognition. Learn More>>

> Register Now

*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020.

 

Legend - Strategic Lenses of the Experience Framework

Policy & Measurement
Environment & Hospitality
Innovation & Technology
Patient, Family & Community Engagement
Staff & Provider Engagement
Infrastructure & Governance
Culture & Leadership
Quality & Clinical Excellence

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