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The Beryl Institute Webinars
Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Non-Members can purchase webinars at a cost of $99 each.
Not a member? Join today.

Upcoming Webinars

Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXEs) pending approval. Participants interested in receiving PXEs must complete the program survey within 30 days of attending the webinar


April 9, 2-3 PM ET



Caring for Ourselves in Times of Crisis
Moderator: Deanna Frings, MS Ed, CPXP | Vice President, Learning and Professional Development, The Beryl Institute

Panelists:
Lou Lacey, LPC, Director of Emotional Wellness, Children’s of Alabama
Helen Riess, M.D., Founder, CEO, Empathetics, Inc. | Associate Professor of Psychiatry, Harvard Medical School

The COVID-19 crisis has hit us all hard but perhaps none harder than those who work in healthcare. Addressing the needs of our healthcare teams has never been more essential and has always been critical to the human experience in healthcare. Join us for this panel to discover what we can do to care for ourselves, each other and our community. Learn More>>

> Register Now

*This webinar is complimentary and will not provide patient experience education credit (PXE). Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.

 

This webinar is sponsored by:


April 14, 2-3 PM ET


Psychological First Aid: Managing Emotional Challenges in this Unprecedented Time
Moderator: Colleen Sweeney RN BS CSP

Panel:
Psychotherapist: MJ Murray Vachon LCSW
Emergency Room Physician: Wendy Laine MD
Registered Nurse: Michael Rogozinski RN- Director of Emergency Services at Abington-Jefferson

The covid-19 pandemic is seriously challenging the mental and emotional state of healthcare workers in new ways. While treating patients, healthcare workers are simultaneously protecting themselves from the virus. The result of this pandemic is leading to anxiety, fear, sleeplessness, sadness, panic and insecurity on both sides of the hospital bed. Join us as an accomplished psychotherapist “sees” an emergency room physician and an RN who are working on the frontlines. This coaching session will give practical tips on how to manage the emotional and psychological challenges in this unprecedented time in healthcare and the world. Aren’t we all overdue for some psychological first aid for ourselves? Learn More>>

> Register Now

*This webinar is complimentary and will not provide patient experience education credit (PXE). Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.

 

This webinar is sponsored by:

 


April 16, 2-3 PM ET


What Matters Most to Patients and Families During the COVID-19 Pandemic?
Moderator: Tiffany Christensen, CPXP, Vice President, Experience Integration, The Beryl Institute

Panelists:
Dr. Grace Cordovano, Patient Advocate/Healthcare Navigating Solutionist
Erin Moore, CF Mom and co-design advocate
MaryAnne Sterling, CEA, Advocate and Family Caregiver
Melissa Thomason, Patient Advocate & Advisor

Healthcare professionals are deeply impacted by this crisis as are the citizens and patients who have been exposed to or contracted the virus. Patients and families who have navigated illness and our healthcare system for decades have insights that can support us as we move from the crisis to the rebuild. What is the role of partnership as we witness our providers in great need of emotional support? How are patients without COVID-19 coping with the interruptions in care and how do they balance their needs with that of the overall COVID response? How does the patient community support the healthcare community today? How do we begin to think ahead to rebuilding together? A panel of patients, family members and patient advocates will provide insights into these questions and more. Learn More>>

> Register Now

* This webinar is complimentary and will not provide patient experience education credit (PXE). Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.

This webinar is sponsored by:


April 23, 2-3 PM ET


Finding Stability & Connection in the Midst of COVID 19 Anxiety
Allison Chrestensen, MPH, OTR/L

Rapidly shifting roles and priorities in response to the COVID19 crisis require us to be more nimble in unpredictable situations, while at the same time navigating the fear, anxiety, and stress that naturally accompany circumstances like these. Team cohesion also remains vitally important during this time. As team members are separated from one another by remote working conditions and other factors, team members must take more intentional action to maintain connection.

This webinar introduces three contemplative approaches to cultivating wellbeing during a time of crisis: mindfulness, mindful self-compassion and medical humanities. We will briefly discuss research that illustrates the benefit of each of these practices for facilitating connection to self, to purpose and to community. Participants will gain hands-on experience with practices as well as resources to support incorporating them into busy schedules. Learn More>>

> Register Now

* This webinar is complimentary and will not provide patient experience education credit (PXE). Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.


HEADLINER WEBINAR*
April 30, 2-3 PM ET



Future of Human Experience 2030: A Dynamic Framework for Healthcare
Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
Joined by Guest Panelists from the Global Steering Team

Explore the insights and shared vision for the future of human experience in healthcare built from the voices of thousands of people around the world. This webinar highlights the findings of the global inquiry The Future of Human Experience 2030 (HX2030) and introduces a dynamic framework shaping a call to action for the future of healthcare overall. Come prepared to reflect and contribute as it will take all voices and a broad and unwavering commitment to ensure we realize the future healthcare deserves. Learn the key findings of the inquiry, explore the implications for action (or inaction) it reveals and identify the opportunities for impact we can all make as we look at the next decade of human experience in healthcare. Learn More>>

> Register Now

*Headliner webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.

This webinar is sponsored by:

 


May 5, 2-3 PM ET


Using Experience-based Design to Define the Ideal Patient and Staff Experience in a New Ambulatory Facility
Sheila Delaney Moroney, MPH, Senior Director and Patient Experience Officer, Hennepin Healthcare
Molly Jacques, Senior Director of Specialty Clinics, Hennepin Healthcare

What is the human experience of a built environment and why does it matter to health organizations? A growing awareness of how healing environments influence modern health care is encouraging deeper exploration of why space matters to the quality and character of the patient, staff, and visitor experience. This webinar will share how using experience-based design (EBD) methodology, the Patient Experience team at Hennepin Healthcare (Minneapolis, MN) engaged patients, staff, and community members to define the ideal experience and inform the design of a new 377k sq ft. Clinic and Specialty Center housing 40 clinics. Learn More>>

> Register Now

This webinar is sponsored by:



HEADLINER WEBINAR*
May 19, 12-1 PM ET



Patient Focused Quality Improvement: A Critical Component of any Patient Experience Journey
Jocelyn Cornwell, Chief Executive, The Point of Care Foundation

  

Improving care quality is an integral part of ensuring excellence in patient experience. Attend this webinar to learn more about patient focused quality improvement and the benefits of using proven tools such as Experience-Based Co-Design (EBCD) and Patient and Family Centered Care (PFCC) in understanding and responding to the needs of all people and how using these tools can guide the improvement efforts to ensure we are delivering the highest quality healthcare. Learn More>>

> Register Now

*Headliner webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.


June 2, 2-3 PM ET


The Radiology Bundle: A Collaborative Approach to Designing an Experience Improvement Blueprint
Joy Graves-Rust, CPXP, Manager, Experience Design, Indiana University Health - North Suburban Area
Christi Cornelius, BS, CNMT, Deployment Leader, Indiana University Health - IU Health Adult Academic Health Center

In 2018 IU Health began surveying patients in “real time” and focusing on likelihood to recommend instead of overall rating of care. This shifted historically heavy inpatient survey responses to the outpatient world. Surveys from patients having a radiology or mammography experience account for 25% of all survey responses across IU Health North, Saxony, and Tipton Hospitals. Declining survey performance, a willing leadership team, and a desire to improve the patient experience resulted in a unique partnership between the facilities and the IU Health North Patient Family Advisory Council. Join this webinar to learn how patient experience aligned with the process improvement leader to increase patient experience awareness in front line team members, provided meaningful data to team leaders, and partnered with the IU Health North Patient Family Advisory Council as well as a new, online community of IU Health Insiders to create clarity and a baseline understanding of what matters most. Learn More>>

> Register Now


June 9, 2-3 PM ET


PX 101 Overview
Deanna Frings, MS Ed, CPXP | Vice President, Learning and Professional Development, The Beryl Institute
Becky Reisinger | Director, Learning and Professional Development, The Beryl Institute

PX 101 equips healthcare organizations with a foundational, easy-to-use educational resource to support and enhance your culture of patient experience excellence. Providing foundational key learning across seven sessions, PX 101 is ideal for use in orientation programs, as part of your annual education requirements and department specific education. Attend this webinar to hear a detailed overview of PX 101, view actual examples of the resources and get your questions answered.    

> Register Now

Please note the purpose of this webinar is to provide information on PX 101. The session will not provide patient experience education credit (PXE) as typically presented in our webinar programming. This webinar is complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait list and a webinar replay will be provided.

 


June 16, 2-3 PM ET



Improving the Patient & Provider Experience via Video Remote Interpretation - A Case Study at the Mount Sinai Health System
Silvina de la Iglesia, CMI Spanish | Associate Director, Language Assistance Program, Patient Service Center, The Mount Sinai Hospital
Erica Rubinstein, LCSW, CPXP | Vice President of Service Excellence & Patient Experience, The Mount Sinai Health System
Lourdes “Lulu” Sanchez, MS, CMI | Director of Implementation, LanguageLine Solutions

Over 200 languages are spoken in the area served by one of New York’s premier integrated healthcare systems. It also has patients coming from around the world. The system embodies the linguistic challenges faced by providers around the country. To address this, the system has implemented on-demand video remote interpretation (VRI). Presenters will discuss the impact of VRI on patient and provider satisfaction. The webinar will offer guidance to organizations seeking to enhance patient experience for the limited English proficient (LEP), as well as the Deaf and Hard of Hearing, while improving compliance and efficiencies across a clinical network. Learn More>>

> Register Now


July 7, 12-1 PM ET



Want to Work in Partnership with Patients? How to Co-produce Improvements with Patients.
Martha Donovan Hayward , Subject Matter Expert/Lead for Patient Engagement, American Hospital Association/Institute for Healthcare Improvement
Helen Lee, Experience of Care Professional Lead, NHS England and NHS Improvement
Claire Marshall MSc, Experience of Care Lead - Acute Care , NHS England and NHS Improvement

Starting from what matters to patients and co-producing how you how plan, design and implement your quality improvements in partnership with the people who use your services can transform your work. In this webinar, coproduced with a patient advocacy perspective, you will gain an insight into the Always Events® methodology which enables the co-design and consistent implementation of improvements that address what matters most to patients. You will hear from those directly involved who will share their experiences, learning, challenges, practical cocreation skills and “top tips” for successful coproduction. Always Events® has created a real social movement, with the methodology now being used by more than 50% of healthcare providers in the NHS in England. This has enabled a direct focus on improving patient experience through coproduction, active engagement by point of care staff and has delivered sustainable change in aspects of care that are a priority for patients. Learn More>>

> Register Now



July 21, 2-3 PM ET



Heart to Heart: Co-Designing a Parent Support Program
Darla Cohen, CPXP, Project Manager Patient Experience, Riley Hospital for Children at IU Health
Dana Hartman, RN, MSN, CPNP, Pediatric Cardiology Nurse Practitioner, Riley Hospital for Children at IU Heatlh
Stacey Snellenbarger, Family Advisor/Parent, Riley Hospital for Children at IU Health

When families receive a devastating diagnosis that their child has a life threatening medical condition, their lives are forever changed. Research is clear that as a result families experience PTSD, higher levels of anxiety and depression and an increased need for emotional support.

A parent whose child was born with Hypoplastic Left Heart Syndrome shared her idea for providing support from one parent to another with her nurse practitioner. With the help of the hospital’s project manager for patient experience, the Single Ventricle Heart Mentors program was launched. Join this webinar to hear how a parent to parent model supporting families who have children with life threatening medical conditions is effective in stress reduction.
Learn More>>

> Register Now

 

Legend - Strategic Lenses of the Experience Framework

Policy & Measurement
Environment & Hospitality
Innovation & Technology
Patient, Family & Community Engagement
Staff & Provider Engagement
Infrastructure & Governance
Culture & Leadership
Quality & Clinical Excellence

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The Beryl Institute
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