Why am I doing this? Matching PX Efforts to Organizational Needs
Tiffany Christensen | Vice President, Experience Innovation, The Beryl Institute
We have been on this journey of improving patient experience for many years and the strategies continue to evolve. Today, we find ourselves with a large landscape of options for improvement tactics. This landscape affords us the opportunity to do what we could not do early on in the journey; pick and choose strategies based on resources, identified gaps and projected ROI. In this webinar Tiffany Christensen, VP of Experience Innovation at The Beryl Institute, walks participants through concrete steps to ensure the PX improvement tactics chosen match with the needs of the organization while addressing not only the patient experience, but the employee experience as well.
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Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXE). Participants interested in receiving PXEs must complete the program survey.*
Click here to access the survey.
*Participants can claim PXEs and print out PXE certificates through Patient Experience Institute.This approved program offers PXE for two (2) years from the live broadcast date. PXE for this webinar is available through April 24, 2020.