Tiffany Christensen, CPXP
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Tiffany Christensen, Vice President of Experience Integration at The Beryl Institute, approaches her work from the perspective of a patient living with cystic fibrosis having undergone two double lung transplants. Christensen is an Experience Professional as well as a nationally recognized public speaker. She is the author of three books: exploring advocacy, end of life planning and partnership strategies in healthcare. After working as a professional patient advocate in a major academic medical center, Tiffany began to merge her perspective as a life-long patient and experience professional. Today, Tiffany specializes in workshops, keynotes and writings that serve as a bridge between the professional and patient experience, grounded in strategies to capture and act on the lived experience of staff, clinicians, patients and families. In addition, she has a focus on integration of safety, quality and experience in healthcare as well as the authentic integration of the patient’s voice for meaningful improvement. Tiffany possesses a rare perspective, one that is deeply grounded in compassion for both sides of the bed. She uses that perspective to help audiences reshape their understanding of “the practice of experience.”
Tiffany Christensen began her journey in healthcare at the community level with a series of programs to increase organ donation and completion of advance directives. Tiffany then served as a patient advocate at Duke Hospital working primarily in the areaof Oncology. She also worked as the Program Coordinator for Duke Medicine’s Patient Advisor Expansion Program. After leaving Duke, Tiffany became a Patient and Family Engagement Specialist at the North Carolina Hospital Association focusing on advancingthe role of the PFA, Experience Based Co-Design and TeamSTEPPS for Patients.Tiffany is also a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the co-creator of her own workshop series for developing and advancing Patient Advisory Programs that has been well tested in multiple HEN/HIIN cycles. She has published multiple white papers and other writings through The Beryl Institute and Patient Experience Journal. Currently, Tiffany serves on IHI’s Certification Board for Professionals in Patient Safety, The Joint Commission’s PFAC and Stanford Medicine’s Center for Improvement.
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