Tiffany Christensen, CPXP

Brief Bio:

Tiffany Christensen, Vice President of Experience Integration at The Beryl Institute, approaches her work from the perspective of a patient living with cystic fibrosis having undergone two double lung transplants. Christensen is an Experience Professional as well as a nationally recognized public speaker. She is the author of three books: exploring advocacy, end of life planning and partnership strategies in healthcare. After working as a professional patient advocate in a major academic medical center, Tiffany began to merge her perspective as a life-long patient and experience professional. Today, Tiffany specializes in workshops, keynotes and writings that serve as a bridge between the professional and patient experience, grounded in strategies to capture and act on the lived experience of staff, clinicians, patients and families. In addition, she has a focus on integration of safety, quality and experience in healthcare as well as the authentic integration of the patient’s voice for meaningful improvement. Tiffany possesses a rare perspective, one that is deeply grounded in compassion for both sides of the bed. She uses that perspective to help audiences reshape their understanding of “the practice of experience.”