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Patient Experience Resources
The Beryl Institute provides a growing number of leading resources that will support you in leading a positive patient experience effort for your organization.

IMPX Videos


The Beryl Institute releases an “I am the Patient Experience” (IMPX) video at the opening of each annual Patient Experience Conference. Including a library of IMPX videos submitted by various organizations around the world, we encourage the use of the IMPX videos to further the dialogue on the patient experience.

From the latest State of Patient Experience Benchmarking Study, white papers, grant research reports, Patient Experience Journal and PX Pulse, you will find a variety of informative and thought-provoking publications that dig into critical issues facing the healthcare industry today.


Experience Framework

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us as the Institute shares conversations with those leading, delivering, and receiving care.

The Beryl Institute's Experience Framework identifies strategic areas through which any experience endeavor should be framed, provides a means to evaluate where organizations are excelling or may have opportunities for improvement and offers a practical application to align knowledge, resources and solutions.

Guiding Principles

PX Learning Bites

The Guiding Principles for Experience Excellence represent eight foundational actions on which all experience efforts should be grounded

Perfect for sharing at team meetings or daily huddles, these brief videos provide ideas, recommendations and opportunities in addressing and excelling in patient experience improvement.

 Case Studies

 On the Road

Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

The On the Road series shares patient experience journeys from hospitals around the globe.


PX Weekly Email

PX Blogs and Guest Blogs are part of our commitment to share additional voices and perspectives in the patient experience dialogue and reinforces the value of expanding patient experience efforts globally.

Patient Experience Weekly is a weekly publication of The Beryl Institute sharing important events, resources and information offered by the Institute designed to enhance and inform your work. Our objectives are to be the leading resource for information and serve as a home for ongoing learning and dialogue for patient experience professionals and health care leaders.  

Grant Program


In partnership with Patient Experience Institute, the annual grant program supports valuable efforts underway to research the value of improving the patient experience throughout the care continuum.

Through interactive keynotes, virtual and in-person facilitated discussion or workshops, speakers from The Beryl Institute team provide unique expertise and insights on patient experience and offer direct leadership development and skills building specific to your organization or event.



Patient Experience Marketplace serves as the go to resource for identifying patient experience products and services to support organizational improvement in addressing patient experience issues.

Order products to use at your events as giveaways, prizes and gifts. These products are great for promoting both Patient Experience Week and your patient experience improvement efforts through out the year.

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203