The Beryl Institute is pleased to provide materials and free resources to help you make Patient Experience Week a success in your facility.
Templates from The Beryl Institute
> PX Week Coloring Page
> "We are ALL the Patient Experience" Poster
> Staff Recognition Templates
> Press Release Templates
> Suggested Social Media Posts
> Patient Experience Trivia (Stanford Health Care)
> PX Week Compassion Challenge (Stanford Health Care)
> Story Time Template (Hanford HealthCare)
> Patient Experience Champion Nomination (Wheaton Franciscan Healthcare)
> PX Week Crossword Puzzles (Bayhealth)
> Human Connection Challenge (UC Health Memorial Hospital)
> Sunshine Letter Template (Heritage Biologics)
A positive way to enhance your organization's image, both internally and externally, is through special events. The following are a number of ideas to help promote awareness about your patient experience during Patient Experience Week.
Be sure to share photos from your events by using #pxweek2020 and tagging The Beryl Institute, so we can share your celebrations with the global patient experience community.
Kick Off Event
Hold a special kick-off event.
Show the The Beryl Institute's "I am the Patient Experience" video at the event. If your organization has their own video, now is also a great time to show it. Don't have a video? This week is the perfect opportunity to make one.
An open house is a good opportunity to introduce hospital employees and volunteers to the patient experience efforts taking place in your organization.
This week can be a great opportunity to share educational resources on improving the patient experience.
A luncheon during Patient Experience Week is an excellent way to boost morale. Depending on your budget, you can have a potluck, a special luncheon prepared by your hospital’s dietary staff or a catered meal in a conference room. This is a good time for you or the hospital administrator to present recognition certificates to your staff.
Keep the following target audiences and supporters in mind when you choose your Patient Experience Week activities. Plan events during Patient Experience Week to recognize these special people. Applaud your team members and spread the word about patient experience improvement efforts made throughout your facility during Patient Experience Week.
Patient Experience Week is a great time to highlight the activities and accomplishments to your CEO, hospital administration and other administrative staff. This week provides an opportunity to increase awareness of the patient experience improvement efforts taking place not just in your facility but else where in healthcare
Patient Experience Staff
Highlight the work that your patient experience leaders and patient experience do every day. They deserve recognition for all the work they do. Use Patient Experience Week to let them know how much you value their contributions to improving the patient experience in your facility and spotlight those employees who do an outstanding job.
Physicians and Nurses
Good communication and cooperation with physicians and nurses is essential in providing a quality patient experience. Let your key clinical staff know how much you appreciate their support by recognizing those who contribute to improving the patient experience in your facility.
Ancillary Department Staff
There is not one department in your facility that does not impact the patient experience. This is the time to say thank you to these departments for their support and contributions.
Let your patients know about the work that you do for them beyond providing them with quality healthcare.
Use the week to share information and spread awareness in the community about the patient experience efforts.