During Patient Experience Week, The Beryl Institute offered complimentary learning opportunities open to members and guests.
Why am I doing this? Matching PX Efforts to Organizational Needs
Tiffany Christensen | Vice President, Experience Innovation, The Beryl Institute
We have been on this journey of improving patient experience for many years and the strategies continue to evolve. Today, we find ourselves with a large landscape of options for improvement tactics. This landscape affords us the opportunity to do what we could not do early on in the journey; pick and choose strategies based on resources, identified gaps and projected ROI. In this webinar Tiffany Christensen, VP of Experience Innovation at The Beryl Institute, walks participants through concrete steps to ensure the PX improvement tactics chosen match with the needs of the organization while addressing not only the patient experience, but the employee experience as well.
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|PX WEEK WEBINAR
The Patient Experience Consumer Study 2018: Insights and Opportunities for Action
Jason A. Wolf, PhD, CPXP, President, The Beryl Institute
Debbie Landers, Innovation and Product Leader, Studer Group
Hala Durrah, Patient/Family Engagement Advocate
Sean Rodriguez, Vice President & Advisor to the Office of Experience, Engagement and Organizational Development, Hartford HealthCare
In this interactive webinar, learn about the findings of The Beryl Institute’s 2018 Consumer Study and the implications for patient experience efforts reflected through the insights of 2000 consumers from across four continents. Discover consumers top needs and what drives their healthcare decisions today. Engage with a panel of leading healthcare thinkers from a professional, provider and consumer perspective on the implications and actions we can consider from these insights.
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