Staff & Provider Engagement

Empathy in Motion: Growing the Next Generation of Care Through Pediatric Volunteering

In this episode, we explore the unique impact of volunteer programs in a pediatric...

read more

Staff & Provider Engagement

State of HX 2025: Thriving in the Face of Change

We’re pleased to announce the release of The State of Human Experience 2025: Thriving...

read more

Patient Family & Community Engagement | Staff & Provider Engagement

Connecting Compassion for Patients with Health Care Worker Wellbeing

PXE Credit Available

This webinar will explore: understanding who patients are, what they need, and how compassion...

read more

Staff & Provider Engagement

Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential

This...

read more

Culture & Leadership | Quality & Clinical Excellence

Improving Interpreter Services Documentation for Equitable LEP Care

PXE Credit Available

Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading...

read more

Patient Family & Community Engagement

Evaluating the Net Promoter Score to improve the emergency department patient experience in real-time

Northern Sydney Health District evaluated...

read more

Innovation & Technology

Game On: Growing a Gaming and Technology Program that Improves Patient Experience

In this learning bite,...

read more

Patient Family & Community Engagement | Staff & Provider Engagement

What Does Excellent Look Like?

PXE Credit Available

This webinar explores how connection and communication directly impact the human experience in healthcare....

read more

Policy & Measurement | Staff & Provider Engagement

Leveraging Metrics to Demonstrate Volunteer Impact

PXE Credit Available

Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using...

read more

Policy & Measurement

PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025

As the U.S. faces political shifts and social tensions, the latest PX Pulse captures...

read more

Infrastructure & Governance

Caring for Everyone: The Vital Role of America’s Essential Hospitals

J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC

Nicole Kirchhoffer...

read more

Environment & Hospitality

Words Matter: Transforming Care Through Better Communication

In this episode of...

read more

Culture & Leadership

PX Champions: Improving our Impact by Broadening our Reach

How can we ingrain patient experience into our organization’s culture? This is the question...

read more

Culture & Leadership | Infrastructure & Governance

Developing Multidisciplinary Committees for Patient Experience Effectiveness

PXE Credit Available

This webinar explores how to move beyond recognizing the value of patient experience to...

read more