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PX BOK Courses
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Your path to improving patient experience starts here.

Developed by a community of over 400 patient experience leaders, Patient Experience (PX) Body of Knowledge courses are a comprehensive learning framework, providing a clear path to delivering superior patient experience performance.

Earn a Certificate in Patient Experience Leadership by completing all 15 courses and a Certificate in Patient Advocacy by completing 7 specific courses plus completion of the course, Introduction to Patient Advocacy and the Management of Complaints and Grievances.

View an overview of the courses

Each course consists of three components:


On-demand learning session providing comprehensive content overview* (View a sample from the Service Recovery course)



Facilitated virtual classroom offering the ability to discuss practical application. For each course, classes will be offered on multiple dates and times. Class size is limited and a minimum number of participants is required to hold each course. > View the Calendar.

Ongoing Networking/ Support

PX Connect participation learning for ongoing support (optional)


*On-demand learning sessions can be accessed for 30 days following completion of all course or program requirements. Upon request, individuals registered for the Certified Patient Experience Professional (CPXP) exam may receive extended access to completed courses to assist in exam preparation.


Organizational Members Individual Members Guests PXE's Awarded
Certificate in PX Leadership*
$2,000 $2,400 $2,675 
(includes 1 year membership)
30 PXEs
Certificate in Patient Advocacy*
$1,000 $1,200 $1,475 
(includes 1 year membership)
15 PXEs
Dual Certificate**
$2,500 $3,000

(includes 1 year membership)

31 PXEs
Individual Courses
$149 $199 $249 2 PXEs
15 Courses
(On Demand Session Only)
$1,500 $1,800 $2,075 
(includes 1 year membership)
15 PXEs
Individual Courses
(On Demand Session Only)
$119 $149 $199

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092