Since 2011, The Beryl Institute releases findings from the biennial benchmarking study of The State of Patient Experience, revealing the complex reality facing the patient experience movement.
2019 State of Patient Experience: A Call to Action for the Future of Human Experience
The full research report from the Institute's latest benchmarking engaged over 1,000 healthcare organization voices from 34 countries across six continents and shares trends, identifies changes, elevates challenges and shares insights on patient experience including how healthcare professionals are structuring their experience efforts across the globe.
Since the launch of its first biennial benchmarking study in 2011, the Institute continues to expand the conversation on experience. It has evolved from something that healthcare does to what healthcare is and will need to be. The study reinforces the idea that experience is essential to the future of healthcare and through community, greater change can be achieved.
> Download the Complimentary Report
This year’s study was conducted in partnership with Service Management Group.
On Demand Complimentary Webinar Replay
The State of Patient Experience 2019: Looking to the Future of Human Experience
Presented by Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute and Paul Tiedt, VP/General Manager, Brand, Service Management Group (SMG), this webinar explore the findings of The State of Patient Experience 2019: A Call to Action for the Future of Human Experience and reflects on how the discoveries in the study will guide us towards the future of experience for all in healthcare.
> View the Webinar Replay