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State of Patient Experience Benchmarking
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Since 2011, The Beryl Institute releases findings from the biennial benchmarking study of The State of Patient Experience, revealing the complex reality facing the patient experience movement.

2019 State of Patient Experience: A Call to Action for the Future of Human Experience

The full research report from the Institute's latest benchmarking engaged over 1,000 healthcare organization voices from 34 countries across six continents and shares trends, identifies changes, elevates challenges and shares insights on patient experience including how healthcare professionals are structuring their experience efforts across the globe.

Since the launch of its first biennial benchmarking study in 2011, the Institute continues to expand the conversation on experience. It has evolved from something that healthcare does to what healthcare is and will need to be. The study reinforces the idea that experience is essential to the future of healthcare and through community, greater change can be achieved.

 

> Download the Complimentary Report

This year’s study was conducted in partnership with Service Management Group.

 






On Demand Complimentary Webinar Replay

The State of Patient Experience 2019: Looking to the Future of Human Experience

Presented by Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute and Paul Tiedt, VP/General Manager, Brand, Service Management Group (SMG), this webinar explore the findings of The State of Patient Experience 2019: A Call to Action for the Future of Human Experience and reflects on how the discoveries in the study will guide us towards the future of experience for all in healthcare.

 

> View the Webinar Replay

 
2017 State of Patient Experience Study

The fourth biennial study provides insights into trends in structure and practice, leadership and measurement and offers core considerations for organizations looking to lead in experience excellence.


Download the Complimentary Report

View Presentation of Findings

2015 State of Patient Experience Study

The third biennial study included a global perspective on the patient experience movement across all healthcare settings.


Download the Complimentary Report

View Infographic of Highlights

View Presentation of Findings

2013 State of Patient Experience Study

The second biennial study revealed the complex reality facing the patient experience movement.


Download the Complimentary Report

View Infographic of Highlights

View Presentation of Findings

2011 State of Patient Experience Study

This landmark Beryl Institute study of nearly 800 hospital executives from all 50 states and the District of Columbia offers valuable insight into The State of Patient Experience in American Hospitals.


Download the Complimentary Report

View Presentation of Findings

 

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203
1-866-488-2379
info@theberylinstitute.org