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Patient Experience 101 - FAQs


Overview Why PX 101
Sessions FAQs
Pricing

Frequently Asked Questions

PX 101 equips healthcare organizations with a foundational, easy-to-use educational resource to support and enhance your culture of patient experience excellence by building patient experience knowledge and skill for all employees across an organization. PX 101 provides tools and activities to facilitate discussions on what patient experience is, what to consider in ensuring the best experiences for all, and how all roles within a healthcare organization impact experience excellence.


PX 101 is a community-inspired and developed resource. A number of patient experience community members participated in several focus groups offering suggestions on resource elements, content and format. It’s been thoughtfully designed based on instructionally-sound adult learning principles with content guidance provided by patient experience subject matter experts and users in the field (people like you and me).


This educational resource provides up to 3.5 hours of customizable content tailored to your care setting, organization’s branding and culture. It is designed to be an in-person, facilitator-led educational offering along with several tools that can be used for reinforcement. This resource will enhance your patient experience journey and is not intended to be used in isolation or as a stand-alone resource. Linking the education to your overall patient experience efforts is critical to see the desired impact this resource offers. The tool kit consists of the following components:

  • Resource Overview
  • Classroom Sessions (7) – PowerPoints, Facilitator Notes, and Participant Handouts
  • Reinforcement Whiteboard Videos (7) 
  • Leader-led Reinforcement Activities (16)
  • Introduction to Patient Experience 101 PowerPoint (Introduction for Leaders)
  • Patient Experience 101 Guide for Leaders (Includes follow-up activities)

This is a multi-faceted resource that you can use as part of an overall strategy to introduce, support or reinforce patient experience excellence in your organization. It is designed to be used in all types of facilities (hospital, acute care, physician practice, rehabilitation, hospice, etc.) and is appropriate for all team members throughout your entire organization (both clinical and non-clinical roles). The topics are suitable for new employees (e.g. new employee orientation) and experienced team members (e.g. annual education sessions). 


PX 101 is available to both members and nonmembers. While membership is not required, members do receive additional savings with discounted pricing for both PX 101 and the Whiteboard Video only package. 


Since this resource is not intended to be used in isolation or as a stand-alone resource, it can be used immediately to enhance your patient experience journey. Linking the education to your overall patient experience efforts is critical to see the desired impact this resource offers. We do recommend that you use the Introduction to PX 101 presentation as means to introduce PX 101 to your leadership prior to using.


Yes, the seven whiteboard videos can be purchased as a separate package. 


The entire resource is electronically available. Upon processing your payment, you will receive log in instructions and have immediate access to PX 101.


There are several ways you can present PX 101. The sessions are not numbered; therefore, they can be used individually or linked together in a series. The Resource Guide provides multiple recommendations and suggestions on use.


PX 101 provides up to 3.5 hours of customizable content tailored to your care setting, organization’s branding and culture. Each session includes options for customization. While each session PPT includes a copyright, permission is granted to customize the presentation by adding your organizational logo as desired. Icons in the Facilitator Notes suggest places where you have the option to customize the materials by adding or substituting your own model, framework or statistics. The materials provide guidance without demanding use of a single model; the goal is to support your patient experience efforts, not serve as a replacement for them.


Yes, PX 101 is ideal for orientation programs. See “Who is PX 101 for?”


While the sessions are designed as facilitator led education and not formatted to be delivered as a stand-alone on-demand module(s), the file formats of the resources included are PDFs, PowerPoints and Word documents which can technically be uploaded into any LMS.


Because PX 101 includes everything you need to successfully present the education and ensure consistency, you can involve multiple people in facilitating PX 101. Professionally developed PowerPoint slides guides the flow of the session, helps the Facilitator stay on track, and provides a high level of visual interest. The Facilitator Guide (placed in the Notes section of the PPT for convenience) allows the Facilitator to focus on the presentation of the session and involvement of the participants and includes all key content, directions for exercises, timing, key questions and expected responses from participants. We recommend individuals who have some knowledge in your patient experience efforts and experience in facilitation are best suited to deliver PX 101.


PX 101 includes a Resource Overview designed to not only explain the goals and components of the program but provides detailed instructions on how to use everything that is included in your toolkit Including suggestions on involving leaders in your organization. Each session presentation includes detailed facilitation notes and while the purchase of PX 101 does not include a formal “train the trainer” session, we are happy to provide any support we can as you prepare to use PX 101. Simply contact pxlearning@theberylinstitute.org.


No, PX 101 is a multi-faceted resource that can be used in a variety of ways with the ability to customize many components, thus the resource is not eligible for PXEs.


 

For additional questions, please contact pxlearning@theberylinstitute.org

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The Beryl Institute
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info@theberylinstitute.org