This is a multi-faceted resource that you can use as part of an overall strategy to introduce, support or reinforce patient experience excellence in your organization. It is designed to be used in all types of facilities (hospital,
acute care, physician practice, rehabilitation, hospice, etc.) and is appropriate for all team members throughout your entire organization (both clinical and non-clinical roles). The topics are suitable for new employees (e.g.
new employee orientation) and experienced team members (e.g. annual education sessions).