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Membership Overview

Join The Patient Experience Community

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

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Gather insights from leading research reports, white papers and case studies.


Learn proven practices from PX leaders around the world.


Discover your organization’s experience strengths and opportunities.

Learning Bites

Access short videos to share at team meetings or huddles.

Topic Calls

Participate in live conversations with other PX leaders.

Professional Development Programs

Elevate your career with the latest PX education.

PX Connect

Learn, share and collaborate in online discussions with peers.

PX 101

Enhance your organization’s foundation in PX excellence.


Learn and recharge at innovative gatherings of PX leaders.

Membership Types


Organizational Membership allows an organization to provide membership access to its entire staff. Investment levels are based on number of Full Time Employees (FTEs).


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Individual Membership provides access to a single individual allowing for access to the complete library of resources and benefits available.


$275 for one-year of access
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Academic Membership

Special rates available allowing any institution that offers a healthcare related degree program to provide membership access to currently enrolled students and faculty.

Individual Student Membership

Special rates provide access to college and university students interested in engaging in the important dialogue on improving the patient experience in healthcare.

Individual Patient and Family Advisors Membership

Membership allows for direct connection to the largest community of healthcare leaders committed to improving the patient experience.

Membership Benefits

 Member Non-Member
Members Receive Access to Exclusive Content    
White Papers
The Beryl Institute Research such as Consumer Study Reports and Influence Factors Study Reports
Webinars - Live and On Demand    
Learning Bite Videos
Topic Calls
Grant Research Reports
PX Connect - our online community
Member Directory
Career Center Job Descriptions

Organizational Experience Assessment  
PX Book Club  
Community Briefings and Conversations  
Special Interest Communities  
Members Receive Significant Savings with Discounts    
PX 101    
PX Press Products    
Career Center Job Listings  
PX Conference  
PX Pop-Up Events  
CPXP Prep Course  
Body of Knowledge Courses  
Body of Knowledge Certificate Programs  
Speaking Fees  
Open Access to Patient Experience Resources    
The Beryl Institute's biennial State of Patient Experience Benchmarking Study
Case Studies
On the Road Articles
To Care is Human Podcast
Career Center Job Postings
PX Journal Articles
PX and Guest Blogs
Individual Experience Assessment

Member Testimonials

“The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter. There is a level of professionalism and structure in patient experience that is urgently needed. In my opinion, The Beryl Institute is the answer.” Dwight W. McBee MBA, BSN, RN, CPXP
Chief Experience Officer
Temple University Health System
Philadelphia, Pennsylvania
“I love what The Beryl Institute stands for as well as the cause. I want to further the conversation and work being done at the Institute. To me, The Beryl Institute is the resource center for all things patient experience. Plus, I like the members!” Jennifer R. Purdy, LCSW
Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs
Washington, DC


Contact Michelle Garrison, Vice President, Membership.

Phone: 866.488.2379 x 700

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203