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Guiding Principles for Experience Excellence

Establish a foundation for experience excellence.

The Guiding Principles for Experience Excellence represent eight foundational actions on which all experience efforts should be grounded. We believe organizations and systems committed to providing the best in experience will:

Identify and support accountable leadership with committed time and focused intent to shape, guide and execute experience strategy.

Develop a formal definition for what experience is to their organization.

Establish and reinforce a strong, vibrant and positive organizational culture.

Implement a defined process for continuous patient and family engagement and community partnerships.

Engage the voices of staff, clinicians, and healthcare professionals to drive comprehensive and lasting solutions.

Ensure an active commitment to both health equity and access to care.

Expand focus on health outcomes beyond treating illness to promoting health, wellness and well-being.

Acknowledge the healthcare experience reaches beyond clinical interactions to all touchpoints across the continuum of care.

Assess Your Organization

The Guiding Principles Self Assessment helps you reflect on your experience commitment, identify opportunities for action and build shared leadership consensus on the issues impacting your ability to drive experience success.

Watch Overview Video


The Guiding Principles and Assessment are part of The Beryl Institute's Path to Experience Excellence, offering resources and tools to support every stage of your experience journey. 

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203