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Global Patient and Family Advisory Board
A critical commitment of the Institute is to serve as the hub for all voices impacting and influencing the patient experience movement. The Global Patient and Family Advisory Board complements the Institute’s boards by ensuring the voices of patients and families are a central consideration in the strategic direction and offerings of the Institute. The Board reviews the Institute’s areas of focus and current resources and offer suggestions on new opportunities, topics of interest, etc., ensuring the perspective of the patient is part of all Institute efforts.

Board Co-Chairs

Victoria Baskett, CPXP

Director of Patient Experience, Texoma Medical Center
Denison, TX

Denise Durgin

Executive Coach, Back Bay Leadership
McLean, VA

Board Members

Rosie Bartel

Patient Advisor
Chilton, WI

Kathryn Empson

Director, Quality Assurance & Standardization, Livanta
Seattle, WA

D'Anna Holmes, CPXP

Assistant Director of Patient Experience, Astellas Pharmaceuticals

Nikki Montgomery

President, Patient and Family Partnership Council, University Hospitals Rainbow Babies & Children's
Euclid, OH

Kristen Schultz

Independent Living Specialist, Access to Independence 
Madison, WI

Lori Sweeney

Patient Experience Manager, Southern Maine Health Care
Biddeford, ME

Jim Castellone

Medical Director, Department of Emergency Medicine, Eastern CT Health Network
Manchester, CT

Marie Ennis-O'Connor

Health Care Social Media Monitor
Dundrum, Dublin

Barbara Lewis

CEO, Joan's Family Bill of Rights
Sherman Oaks, CA

Stephanie Newell

Experience Innovator, People &
Goolwa, South Australia

Tony Serge

Patient Experience Advisor and Former PFAC Co-chair
Groton, MA

Janepher Wabulyu

Research and Advocacy Officer, Uganda Alliance of Patient's Organizations (UAPO)
Kampala, Uganda


Isabela Castro

PX and QI Consultant, Rede Dor Sao Luis 
Rio de Janeiro, Brazil

Emily Follman

Lead Partner, St. Louis Children's Hospital
St. Louis, MO

Tanya Lord

Director of Patient and Family Engagement, Foundation for Healthy Communities
Concord, NH

Anne Newman

Adaptive Technologist, Queen's University Library Adaptive Tech. Centre
Kingston, Ontario

MaryAnne Sterling

EVP, Caregiver Experience, Livpact
Ashburn, VA


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