The Beryl Institute's Experience Framework identifies strategic areas through which any experience endeavor should be framed, provides a means to evaluate where organizations are excelling or may have opportunities for improvement and offers a practical application to align knowledge, resources and solutions.
Shaped by the contributions and learnings of our patient experience community, the Experience Framework includes eight strategic lenses through which organizations can address experience improvement and excellence.
Hover over a section of the visual to learn why each strategic lens is part of the Experience Framework.
Click on an icon or heading to search content available to support your efforts in that area.
Assess Your Organization
Where are you excelling and where do you have opportunities for improvement? Find out now through the Experience Assessment, a quick tool in which you can individually or organizationally identify how you are performing in each of the eight