Connecting You to Resources and Tools to Guide Experience Efforts
The Experience Ecosystem is an interconnected community of resources, organizations and solutions to support healthcare teams in positively impacting the patient experience. Built around the Institute’s Experience Framework which reinforces the integrated nature of the healthcare experience by identifying eight strategic lenses through which any experience endeavor should be framed, the ecosystem includes three levels.
Hover over a section of the visual to learn why each strategic lens is part of the Experience Framework.
Click on an icon or heading to search content available to support your efforts in that area.
Assess Your Organization
Where are you excelling and where do you have opportunities for improvement? Find out now through the Experience Assessment, a quick tool in which you can individually or organizationally identify how you are performing in each of the eight strategic lenses.