Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Latest Case Study

“Welcome.Listen.Care.” Improving the Patient and Employee Experience in the CICU through Three Service Acts that Enhance Personal Connection, Communication, and Real-time Responsiveness “Through hundreds of conversations with patients through market Intelligence, survey data and comments, we learned what patients and families want when they come here: they want to be welcomed, they want to be heard, and they want to be cared for. So that's what we try to do". By connecting with patients upon admission – and consistently reconnecting throughout their hospital stay MetroHealth System's HCAHPS scores improved significantly, turning their unit into a high-performing example for others in their organization to follow.

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