|Patient Experience Case Studies|
Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.
As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.
Latest Case Studies
Changing Our Culture, One Moment at a Time
Lenox Hill Hospital implemented a multifaceted approach with the use of qualitative and quantitative data, focus groups and a staff retreat to better improve communications and meet patients’ expectations. By aligning 5 hospitality promises and structuring a culture of care it becomes easier to create and design a solution for any issue.
Compassionate Caring Connections
Beaumont Health conducted a test of change for communications in order to establish compassionate connections with patients and improve overall communications between doctors and nurses. By forming trusting relationships, which support patients feeling safe during their hospitalization, the overall patient experience improves.
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