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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result. 

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to PXCases@theberylinstitute.org


Latest Case Study


Bridging the Diversity Canyon: Your next level of patient experience depends on it This case study involved implementing a cost-neutral initiative to improve several aspects of the Patient Experience, along with improved nurse and physician satisfaction by bridging communication and understanding the gaps of their complicated, linguistic and socio-economically-challenged patient population. Of equal importance was to maintain positive outcomes for their perceived less-challenged patient population, who typically possess even higher expectations.

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