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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result. 

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to PXCases@theberylinstitute.org


Latest Case Study


Linguistic Support to Improve the Patient Experience
Geisinger Holy Spirit’s Associate Chief Medical Officer Dr. Shubhra Kumar-Bradley identified an opportunity to improve the HCAHPS scores, specifically in the question; “How often did doctors explain things in a way you could understand”. Through establishing a focus group of hospitalists employed by Geisinger Holy Spirit, they were begin to identify a solution to the communication barriers with the patients.



When I Play, We Heal
The Children’s Hospital of Aga Khan University (AKU) was going through a transformative phase related to employee engagement using quality improvement projects driven by the employees. The transformative phase gave opportunity to introduce play therapy for pediatrics’ inpatients and their families. Learn how they were able to improve the patient experience through their efforts.
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