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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result. 

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to PXCases@theberylinstitute.org


Latest Case Studies


How University of Iowa Stead Family Children's Hospital Used Technology and Empathy to Improve Patient Experience
UIHC sought to improve its patient satisfaction for hospitalized pediatric patients by implementing high tech in-room patient engagement platforms to support improvements in experience, education, and discharge preparedness. They determined authentic demonstrations of empathy, especially when they are unique to the individual or community, can honor families and improve the experience of being hospitalized.



Improved Patient Communication with Systematic Whiteboard Use
Rush University Medical Center recognized a general medicine unit had lower than facility average patient satisfaction scores and implemented an intervention to improve the use of the whiteboards on that unit. In doing so, they discovered how simple, low-cost and patient-centered change initiatives can have a positive effect on the patient experience.
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