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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result. 

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to PXCases@theberylinstitute.org


Latest Case Studies


Communication: Strategic Planning to Emotionally Engage Employees Using Social Media
The AGA Khan University Hospital sought to to provide quality services and to include patient experience as an integral part to optimum patient care and services. Through social media they were able to analyze the emotional engagement of the employees.


Listening & Reacting to New Moms: How real-time feedback can improve nurse communications and support individualized care in a post-partum unit
NewYork-Presbyterian sought to understand the current state of nurse communication and workflow within one unit. Through leadership rounding, understanding their staff and providing the tools they need to be successful, they were able to proactively improve the patient experience and change the culture within the unit.
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