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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result. 

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to PXCases@theberylinstitute.org


Latest Case Studies


A Framework for Improving Parent Satisfaction with the Inpatient Pediatric Admission Process
The Aga Khan University sought to implement a communication and accountability strategy to engage all relevant hospital staff with whom the family interacts during the child’s admission process. Through reingineering their current system using existing resources, they were able to reduce parental anxiety and improve patient satisfaction.


Understanding Patient Engagement in Patient Safety Using a Qualitative Approach: Creation of a 5-Facet Framework
At Queen's University, the aim of their research was to advance their understanding of how patients and families feel about having a partnered role in safety at the clinical level. This led to the development of a 5-facet framework for patient engagement in patient safety to help provide a foundation to understanding what is right for each patient, at the right time, in their health care journey.


A Roadmap to Enhancing the Patient Experience with a Patient Ambassador Program
Truthpoint recognized the positive impact a well-designed whiteboard can have on the patient experience. After undertaking an intervention to improve the use of whiteboards, they were able to see a simple, low-cost and patient centered initiative a general medicine unit had lower than facility average patient satisfaction scores and implemented an intervention to improve the use of the whiteboards on that unit. In doing so, they discovered how simple, low-cost and patient-centered change initiatives can have a positive effect on the patient experience.
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