This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Test | Print Page | Contact Us | Your Cart | Sign In
Patient Experience Case Studies
Share |
Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result. 

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to

Latest Case Study

Linguistic Support to Improve the Patient Experience
Geisinger Holy Spirit’s Associate Chief Medical Officer Dr. Shubhra Kumar-Bradley identified an opportunity to improve the HCAHPS scores, specifically in the question; “How often did doctors explain things in a way you could understand”. Through establishing a focus group of hospitalists employed by Geisinger Holy Spirit, they were begin to identify a solution to the communication barriers with the patients.

When I Play, We Heal
The Children’s Hospital of Aga Khan University (AKU) was going through a transformative phase related to employee engagement using quality improvement projects driven by the employees. The transformative phase gave opportunity to introduce play therapy for pediatrics’ inpatients and their families. Learn how they were able to improve the patient experience through their efforts.
Search the Case Study Library

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203