Patient Experience Case Studies

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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result.

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to PXCases@theberylinstitute.org.

Latest Case Study

Improving Patient Experience by Focusing on “Always” and “Never” Behavior and Language

Long Island Jewish Valley Stream delivered exceptional quality but struggled with achieving patient experience excellence. Focusing on behavior and language that expresses connectedness, awareness, respect and empathy led to significant outcomes.

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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

Latest Case Study

Search the Case Study Library