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The Beryl Institute News
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In the News
Wednesday, January 29, 2020
Personal Patient Experience Outranks Health Industry Satisfaction »
January 28, 2020  -  Good patient-provider relationships in primary care have led to mostly positive patient e...
Wednesday, July 17, 2019
What can appliance-seller Abt teach hospitals about keeping patients happy? »
Local hospitals are trying a number of initiatives to improve their patients' satisfaction. Some are hiring chief patient...
Wednesday, May 29, 2019
Why optimizing the patient experience should be on every C-suite leader's radar »
Jason Wolf, president and CEO of The Beryl Institute, knows from personal experience how easily a healthcare organization...
Monday, February 11, 2019   (0 Comments - view/add)
University of Iowa Hospitals & Clinics Uses Combination of Technology and Empathy to Improve the PX »
Oneview Healthcare , PLC (“Oneview”) (ASX:ONE), a global leader in patient experience and workflow technology, today annou...
Monday, February 11, 2019   (0 Comments - view/add)
National Speaker shares Insight on optimizing patient outcomes »
The Beryl Institute’s Tiffany Christensen helped health sciences students and instructors at Pitt Community College get th...
Wednesday, October 10, 2018
What Patients Really Want And Why Healthcare Companies Should Care »
In celebration of  CX Day , the day the  CXPA  (Customer Experience Professionals Association) has desi...
Wednesday, July 18, 2018
Clinic’s errant form letter reveals health care’s faulty human touch »
myAJC (The Atlanta Journal-Constitution) - When Dr. Seth Walker, an Emory Healthcare pulmonologist, decided to take a pos...
Tuesday, May 8, 2018
NRC Health to host Beryl Institute webinar on Millennials in the healthcare workforce »
NRC Health (NASDAQ:NRC), the leading provider of holistic customer intelligence in healthcare, will be hosting a Beryl Ins...
Tuesday, May 1, 2018
People in Business: Nancy Shendell-Falik joins The Beryl Institute's Nurse Executive Council »
Springfield - Baystate Health announces that Nancy Shendell-Falik, RN, MA President, Baystate Medical Center, and Senior V...
Tuesday, April 24, 2018
Learn details of the interactive patient care systems market »
The communication building and interaction between patients and physicians are an integral part of the modern healthcare a...
Monday, April 23, 2018
HaysMed celebrates National Patient Experience Week »
HaysMed, part of The University of Kansas Health System, is celebrating National Patient Experience Week April 23 – April...
Monday, April 23, 2018
Simple ways to use patient experiences to build empathy »
Changing your perspective can make a big difference. According to the Beryl Institute, patient experience is the sum...
Thursday, April 19, 2018
How Healthcare Can Change from Digital Laggard to Leader »
Digital innovation has never been a strong suit of the healthcare industry—especially when it comes to customer care. The...
Monday, April 16, 2018
With Patient Innovations, The Wait May Be Over »
Patient Innovations does not have modest goals. Citing a sad legacy of waiting-room delays and other gross inefficiencies...
Thursday, March 29, 2018
30 hospital and health system CXOs to know - 2018 »
Becker's Hospital Review is pleased to name 30 CXOs to know in 2018. The chief experience officers featured here are respo...
Friday, March 23, 2018
Kudos: Faculty, Staff, and Students Receive Honors and Awards »
Here are some of the faculty, staff, and students honored by outside organizations in recent months: College of Nursi...
Wednesday, February 28, 2018
3 ways to pay attention to patients that have even more impact than empathy »
What does it mean to be truly “seen” by a healthcare provider? To me, it means a clinician treats me like a unique individ...
Friday, February 9, 2018
ACHE Announces 2018 Publishing Awards »
The American College of Healthcare Executives announced the winners of its 2018 Publishing Awards: the James A. Hamilton B...
Monday, December 18, 2017
Exploring the Patient Experience »
Specialty Pharmacy Podcast co-host Christopher Kennedy, COO with Heritage Biologics interviews  Jason A. Wolf, Ph.D....
Friday, December 15, 2017
The Business of Healthcare Podcast Episode 10: Dr. Jason Wolf of the Beryl Institute »
In this podcast, Dr. Britt Berrett welcomes Dr. Jason Wolf of  The Beryl Institute  to discuss the patient...
Wednesday, December 13, 2017
IHI 2017: Patient-centered care is not enough; it’s time to create a partnership of care »
The relationship between physicians and patients has progressed from one that was once paternalistic to the more recent pu...
Saturday, November 11, 2017
Redesigning hospitals with patient experience in mind »
The clinics' design may be among the more futuristic in the country, but it points to a practice sweeping all sorts of hea...
Thursday, October 12, 2017
Patient engagement solutions market on track to hit $18.7B in 2022 »
Part of the CXO’s role is seeing how technology can aid in the context of patients’ lives. “Technology is bringing about a...
Tuesday, August 15, 2017
5 Design strategies to improve your patient experience »
Consumer expectations are evolving as on-demand services such as Lyft and Airbnb continue raising the standard for high-qu...
Wednesday, July 19, 2017
Get Ready for the ‘Experience Era’ »
The patient (or resident or client) experience concept has its roots in the patients’ rights movement that sprang up decad...
Wednesday, July 12, 2017
What is Different Between Patient Experience, Satisfaction? »
Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they ap...
Thursday, June 8, 2017
One Size Doesn’t Fit All: A Custom Approach to Enhancing Patient Experience »
At a children’s hospital in Massachusetts, families of patients trying to park their cars in the very crowded multilevel g...
Wednesday, May 17, 2017
One key healthcare employee engagement strategy that drives patient experience »
It's logical that patients have a more positive experience when employees are engaged in their work. According to The B...
Monday, May 1, 2017
Walker Family Cancer Centre receives special recognition »
Niagara Health is one of only 15 healthcare organizations in North America to be recently named a recipient of The Beryl I...
Friday, April 28, 2017
More hospitals putting CXOs in the C-suite »
As the healthcare industry continues to move to value-based care with its emphasis on patient experience and reducing cost...
Thursday, April 27, 2017
Celebrating Patient Experience Week »
Northern Maine Medical Center (NMMC) joined healthcare facilities across the country this week in celebrating Patient Expe...
Monday, April 24, 2017
Patient Experience Week 2017: 3 things to know »
Patient Experience Week this year runs from April 24 through April 28, according to the Beryl Institute. Here are three th...
Friday, March 31, 2017
A shift in priorities for healthcare »
Healthcare is in the midst of a major shift, from an emphasis on how many patients are treated to how well those patients...
Wednesday, February 15, 2017
Healthcare Companies Should Design Patient Experiences Like Customer Experiences »
It's been years since the healthcare industry started talking about the "patient experience," but it still has a long way...
Wednesday, January 25, 2017
More than Just Seeing a Patient »
Jason Wolf, was in São Paulo in June, invited by Hospital Israelita Albert Einstein, for the 1st Latin American Symposium...

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