Patient Experience Toolkit: A Resource for PX Departments of One

By Ashley Coplin

Small rural hospitals have challenges in providing resources and training in...

G2G: Moving from Good to Great; A Focused Approach to Improve Colleague Engagement and Patient Experience

By Ellen Harry

Imagine a ‘Picture Perfect Room’ with a place for patient belongings,...

Walking the Walk: Essential criteria for organisations when recruiting consumers as employees

By Liz Newton

Identified lived experience roles are increasingly being established by health organisations...

Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare

By Jeannette Maré

Like many people who are drawn to human experience work in...

PFACs in 2024: Renew, Restore, and Revitalize for a Patient-Centric Future

By Deborah Ventz-Migneco

Healthcare institutions, recognizing the pivotal role of Patient Family Advisory Committees...

“Soul Snack LIVE!” Restores Staff Spirits

By Genevieve Navar Franklin

Shared content by the Patient and Care Partner Community...

The Role of Servant Leadership in Employee Engagement & Job Satisfaction

By Priscilla DeLeon

Background 

Dr. Priscilla DeLeon completed...

Managing Patient Perceptions with Heart: 7 Essential Tips for Mastering Proper Phone Etiquette

By Chris Taylor

In the realm of customer service, a call center serves as...

Culture & Leadership: The Impact of Patients and Families on Decision-Making

By Kelly Foran

This is the fourth blog in a series of eight by...

Healing Forward: The Patient. The Provider. The Administrator.

In this PX Blog, I will address the patient experience from a patient's perspective,...

Self-Care Leads to the Best Care!

Our wellness journey began pre-pandemic in March 2019 with a generalized inquiry and inventory...

Storytelling with a Purpose

By Rosie Bartel

Is your Patient and Family Advisory Council (PFAC) unsure how to...