Two women hugging in a doctor's office working on enhancing the patient experience

Elevating the Human Experience in Healthcare

We are the global community of practice committed to transforming the human experience in healthcare.

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Benefits of Membership

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

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  • Research

  • Learning

  • Events

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New to Patient Experience

Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.

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New to The Beryl Institute

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.

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Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

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What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

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Now Available

Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.

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FEATURED CONTENT

From Myths to Truths: Reframing Physician Perceptions of Patient Experience

This publication takes an honest and evidence-based look at some of the most common misunderstandings that can prevent clinicians from fully engaging in patient experience efforts—and, in turn, from realizing the positive impact these practices have on

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State of HX 2025: Thriving in the Face of Change

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the

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Defining and Advancing the Use of AI in Healthcare Experience

This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient experience, support

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Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must

In this paper, healthcare executives from across the globe share their insights, struggles, and successes in

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PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025

As the U.S. faces political shifts and social tensions, the latest PX Pulse captures how these

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wooden blocks against a white backgound meant to represent healthcare excellence; text at the bottom of the image reads white paper

Reigniting the Human Experience: Strategies for Getting Back to Basics

The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies

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The Value Case for Improving Human Experience in Healthcare​

This white paper explores the concept of experience-driven value in healthcare and the corresponding value of

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Upcoming Events

Event

Monthly Member Meet-Up (February 2026)

Published January 21, 2026

Upcoming Event - February 4, 2026

12pm ET / 11am CT / 10am MT / 9am PT – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All

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Event

CPXP Informational Webinar: Your Guide to the CPXP Credentialing Process (February 2026)

Published December 18, 2025

Upcoming Event - February 5, 2026

Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – Considering the Certified Patient Experience Professional (CPXP) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational webinar that clarifies what CPXP is, who it’s designed for, and how to move forward.

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Event

PX Chat – Core Patient Experience Competencies for Every Role

Published January 21, 2026

Upcoming Event - February 11, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – Join the conversation as we explore the essential patient experience competencies – shared behaviors and foundational skills such as communication, empathy, teamwork, cultural humility, and accountability – that every staff member, clinical and non-clinical, new hire or tenured team member, should develop to

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Event

Tell Me 3: Aligning Quality, Safety, and Experience Through Dialogue

Published December 18, 2025

Upcoming Event - February 17, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – “Tell Me 3” is a continuous improvement initiative to promote clear, consistent conversations about new medications, focusing on the name, purpose, and potential side effects. By integrating these discussions into daily workflows, the initiative strengthens patient understanding and drives a culture of quality

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"We have found a home with The Beryl Institute that we did not have in other organizations. The collaboration is tremendous."

Cate Murphy

Corporate Relations & Client Engagement
Samaritan Technologies

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is unmatched in providing engaging, insightful, evidence-based patient experience content."

Lorraine Johnson

Sr. Nurse Coordinator, Patient Experience
Englewood Health

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

SVP, Chief Experience Officer
RWJBarnabas Health

"This community reminds us why we do what we do and who we do it for."

Summer Marrero

Guest Relations Manager
Broward Health

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