Culture & Leadership | Patient Family & Community Engagement

Reflections on “What Matters”

Published June 2, 2026

PXE Credit Available

Complimentary - Learn how the “What Matters to You?” movement began in Scotland and...

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Culture & Leadership

What Matters Most: A Conversation with Maureen Bisognano

Published May 31, 2026

In this special What Matters to You episode of To Care Is Human: Leading...

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Patient Family & Community Engagement

Leveraging PFACs to Strengthen Emergency Department Care

Published May 28, 2026

PXE Credit Available

This webinar will describe how Mount Sinai’s Department of Emergency Medicine conceived, launched, and...

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Staff & Provider Engagement

Reframing Physician Perceptions of Patient Experience: A Physician’s Perspective

Published May 21, 2026

This PX Learning Bite features physician leader Amit Singh, M.D., of Cook Children’s Medical...

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Culture & Leadership

Planting a Seed in Hostile Soil: Reclaiming Humanity in Healthcare

Published May 19, 2026

In this episode of To Care is Human, Victor Montori, M.D., joins Jason...

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Policy & Measurement

Volunteer Professionals Community Connection Call – Introducing the First Annual National Volunteer Services Data Dashboard

Published May 13, 2026

Volunteer programs are evolving rapidly, and leaders across the field are seeking meaningful data...

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Environment & Hospitality

Prioritizing Patient Rest: Response to the New HCAHPS Restfulness Questions

Published May 13, 2026

This case study explores how The Queen’s Medical Center prioritized patient rest and healing...

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Infrastructure & Governance | Patient Family & Community Engagement

Building Representative PFACs: From Formation to Sustainment

Published May 12, 2026

PXE Credit Available

This webinar focuses on best practices for developing, implementing, and sustaining Patient and Family...

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Patient Family & Community Engagement | Quality & Clinical Excellence

Partners in Healing: The Role of Family Advocacy in Care

Published May 5, 2026

This webinar highlights the vital role of Family Advocates as key members of the...

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Quality & Clinical Excellence

Driving Inpatient HCAHPS: 3 Interventions to Strengthen Human Experience

Published May 4, 2026

A collaborative effort at Bon Secours St. Mary’s Hospital demonstrates how standardizing communication across...

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Staff & Provider Engagement

Narration of Care Framework to Strengthen Nurse Communication

Published April 30, 2026

A system-wide initiative at Houston Methodist introduced a “Narration of Care” framework to strengthen...

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Enhancing Provider Engagement through Peer-to-Peer Coaching: The Provider Ambassador Program

Published April 30, 2026

Provider burnout and disengagement are associated with diminished patient satisfaction, reduced clinical quality, and...

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A Hybrid Coaching Model in a Multi-Center Networked Care Experience Learning Collaborative

Published April 30, 2026

Coaching teams and leaders conducting quality improvement (QI) has shown to be an effective...

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