New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
Learn MoreWhether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
Learn MoreWe invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedThese foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWe define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig DeeperThe Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,”
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
Human Experience 2030 (HX2030) reflects the insights of a global community of patients, family members, care
The latest release of PX Pulse points to affordability and access to hospitals and treatments as
Experts from around the globe in the field of patient and family partnerships explore what is
This paper identifies the critical reasons healthcare leaders today must invest in experience leadership and structure.
HEADLINER – 2:00pm ET / 1:00pm CT / 12:00pm MT / 11:00am PT – Join us for an interactive conversation on the perspectives of human experience globally and how we can and must elevate and transform what matters to both those served by healthcare and those who show up to serve each day. Get an
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling
2pm ET / 1pm CT / 12pm MT / 11am PT – The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing
2:00pm ET / 1:00pm CT / 12:00pm MT / 11:00am PT – Improving the patient experience has always been a primary reason for volunteers to serve in healthcare settings. Working in partnership with PX can and should be seamless since we share the same end goal. The collaboration between PX and Volunteer Engagement can often
2pm ET / 1pm CT / 12pm MT / 11am PT – Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around revitalizing and rebuilding PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
2pm ET / 1pm CT / 12pm MT / 11am PT – The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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