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The Beryl Institute is the global community of practice and premier thought leader on improving the patient experience in healthcare. We define the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. READ MORE »

Publications Read informative papers on key issues which are impacting the patient experience.	Case Studies Discover proven practices being implemented to improve the patient experience.	Research Grants Explore innovative findings on efforts that influence patient experience outcomes.
The State of Patient Experience in American Hospitals - 2011 Benchmarking Study Charting a Course to Quiet: Addressing the Challenge of Noise in Hospitals Physician Perspectives on Patient Experience Benchmarking the Patient Experience: Five Priorities for Improvement Return on Service: The Financial Impact of Patient Experience Creating "PEAK" Patient Experiences View all publications >>	On the Road site visits featuring challenges and successes in improving patient experience Improving Patient Satisfaction with Beside Barcode Scanning, Duke Raleigh Hospital Addressing the HCAHPS Domains: Communication about Medications and Pain Management, Cabell Huntington Hospital Emergency Department Increases Patient Satisfaction with Real-time Patient Feedback Technology, Buffalo Hospital Improving Communication with Nurses, Bayshore/East Houston Medical Centers View all case studies >>	Standardizing the Approach to Communication and Patient Family Care in an Adult ICU Impact of a Collaborative Re-structuring of New Hire Hospital Orientation on Employee Engagement Measuring, Assessing and Meeting the Needs of Primarily Spanish-Speaking Patients in the Hospital Enhancing the Patient Experience through "Spotlighting" The Impact of Nurse Education and Ambient Noise Generators in Reducing Noise and Improving Patient Satisfaction in a Critical Care Unit 2011 Grant Recipients 2010 Grant Recipients