Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

Supporting the Emotional Needs of Staff: The Impact of Schwartz Rounds

This paper explores how integrating a process for healthcare providers to discuss the social and emotional issues faced in caring for patients and families can result in decreased stress, increased compassion and improved teamwork.


CPXP Preparation Course: Sept 12 in Los Angeles

Join The Beryl Institute’s PX Body of Knowledge faculty for this full-day workshop reviewing the four domains outlined in the job classification on which the CPXP examination is based. CPXP Workbook included.
Upcoming Events more

6/29/2017
Encore Webinar: Expressions of Gratitude, Meaningful Recognition and Exceptional Experiences

7/11/2017
Encore Webinar - Want to Improve the Experience? Then Get Ready to Lead Culture Change!

7/18/2017
Webinar - Implementing a Real-Time Survey System and the 6E Framework

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
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