Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

Latest Publication: Reflections from Patient Experience Professionals Impacted by Personal Healthcare Experiences

Sharing healthcare experiences of eight patient experience professionals, this paper explores their personal stories and provides insight into how these experiences impacted them both personally and professionally.

Patient Experience Conference: March 20-22, 2017 in Denver, Colorado

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.

Upcoming Events more

Webinar - Designing & Implementing an Effective Hospital-Based Music Program

PX BOK Virtual Classroom - Employee Engagement

Webinar - Getting the Most from Your Membership

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The Beryl Institute
3600 Harwood Road, Suite A
Bedford, TX 76021