Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

Now Open: 2017 State of Patient Experience Study

Share your voice in the largest exploration on PX efforts globally. As the largest independent study of its kind on this topic, the fourth biennial benchmarking study explores all you and your peers are doing to drive patient experience excellence around the world.


Patient Experience Conference: March 20-22, 2017 in Denver, Colorado

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.

Upcoming Events more

1/24/2017
Topic Call - How do you effectively implement LEAN to support your patient experience efforts?

1/31/2017
Webinar - The Return on Value When Focusing on Your Patients’ Mind & Emotions

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org