Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

Structuring Patient Experience: Revealing Opportunities for the Future

This paper looks at the details of experience operations and provides a grounded look into not only what is being done, but also provides the opportunity for organizations to compare their efforts to others and/or seek potential new actions.


Patient Experience Week: April 24-28, 2017

Inspired by members of the Institute community, Patient Experience Week provides a focused time for organizations to celebrate accomplishments, reenergize efforts and honor the people who impact patient experience everyday.
Upcoming Events more

5/2/2017
Webinar - Going Digital: Identifying and Engaging the Newly Empowered Healthcare Consumer

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The Beryl Institute
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