Test | Print Page | Contact Us | Your Cart | Sign In
The Beryl Institute: White Papers
Main Storefront

Benchmarking the Patient Experience: Five Priorities for Improvement

Item Options
Sign in for your pricing!
Price: $29.95
Quantity: *
patient experience, noise reduction, discharge process, rounding, communication, pain management, responsiveness of staff, cleanliness, HCAHPS, patient interactions, community of practice

Benchmarking the Patient Experience: Five Priorities for Improvement

Jason A. Wolf, Ph.D.
Executive Director, The Beryl Institute

This paper explores qualitative data obtained in the 2011 benchmarking study, The State of Patient Experience in American Hospitals. While the original research report provided an overview of the study findings, this paper takes a deeper dive to share specific actions discovered that help shape a systemic solution to improving overall patient experience. It includes verbatim responses on how survey participants are addressing top patient experience priorities including:

  • Reducing Noise
  • Discharge Process
  • Rounding
  • Responsiveness of Staff/Communication
  • Pain Management

For more information, view the executive summary.

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203

This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.