patient experience, noise reduction, discharge process, rounding, communication, pain management, responsiveness of staff, cleanliness, HCAHPS, patient interactions, community of practice
Benchmarking the Patient Experience: Five Priorities for Improvement
Jason A. Wolf, Ph.D.
Executive Director, The Beryl Institute
This paper explores qualitative data obtained in the 2011 benchmarking study, The State of Patient Experience in American Hospitals. While the original research report provided an overview of the study findings, this paper takes a deeper dive to share specific actions discovered that help shape a systemic solution to improving overall patient experience. It includes verbatim responses on how survey participants are addressing top patient experience priorities including:
- Reducing Noise
- Discharge Process
- Responsiveness of Staff/Communication
- Pain Management
For more information, view the executive summary.