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High Performing Organizations: Culture as a Bottom-Line Issue

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patient experience, high performance, culture, bottom line, patient satisfaction, employee engagement, employee satisfaction, service, employee relationships, leadership, communication, CMS, leadership, staff, vacancy rates, recognition, physician engagement

This paper, written by Britt Berrett, now President of Texas Health Presbyterian Hospital Dallas, and Jason Wolf, Executive Director of The Beryl Institute, outlines the results of a ground-breaking study. It discusses "Seven Truths” about high performing organizations in case study format and provides actionable tips for hospital executives.

Related Body of Knowledge courses: Organizational Effectiveness.

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