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MD Anderson Research Report

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Identifying Patient Satisfiers and Dis-Satisfiers Regarding the Diagnostic Center Experience

The first experience for almost every patient with an Ambulatory Center appointment at MD Anderson Cancer is in the Diagnostic Center, which is the patient's first encounter with the institution of the day and often impacts the patient’s perception of the entire experience during their visit. This research includes 87 individual patient interviews to identify the patient satisfiers and dis-satisfiers with the Diagnostic Center appointment, including their experience with the staff, the processes and the facilities.

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