Test | Print Page | Contact Us | Your Cart | Sign In
The Beryl Institute: White Papers
Main Storefront
        

The Chief Experience Officer – An Emerging & Critical Role

Item Options
Sign in for your pricing!
Price: $29.95
Quantity: *
 
Description

The Chief Experience Officer - An Emerging & Critical Role

Jason A. Wolf, Ph.D.
President, The Beryl Institute

Dan Prince
Founder and President, Catalyst Healthcare Research

This paper explores the impact and influence of the growing role of Chief Experience Officer (CXO) . It is a role that encompasses and leads a broad portfolio of resources and services fundamental to the patient and family experience – from advocacy to service and, in some cases, broadening to lead or significantly influence people, quality and safety issues. The paper asserts that if an organization wishes to lead in the patient and family experience, the role of CXO or Senior Patient Experience Leader must be part of an organization’s senior leadership and is central to a broader commitment on patient experience excellence.


Contributors include:

Michael C. Bennick, Yale-New Haven Hospital
Devin C. Carty, Cancer Treatment Centers of America
Neil Churchill, NHS England
Sven O. Gierlinger, Henry Ford Health System
Pam Guler, Adventist Health System
Jeannette W. Hodge, Yale-New Haven Hospital
Christine Holt, Holy Redeemer Health System
Deborah Lasker, VA Greater Los Angeles Healthcare System
Peggy Niemer, Children’s Hospital of Wisconsin
Tony Padilla, UCLA Health
Susan Ritter, University of Chicago Medical Center
Lynn Skoczelas, Sharp HealthCare
Susan Y. Spencer, Akron General Health System
Airica Steed, University of Illinois Hospital & Health Sciences System
Paul Westbrook, Inova Health System

 

Related Body of Knowledge courses: Healthcare Leadership and Management .

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
550 Reserve St., Suite 190 #26
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org

This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.