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Caring for our Children: A Look at Patient Experience in a Pediatric Setting

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Description

This white paper examines evidence of successful patient experience practices in pediatric settings and highlights key findings to help organizations achieve their experience goals.

The paper is grounded in a two-part research project consisting of eight focus group interviews with members of the Institute’s Pediatric Council as well as a survey of 142 pediatric organizations. In the absence of a mandated pediatric HCAHPS survey in the United States, the study sought to gather key measures in pediatric organizations as a means to benchmark and share improvement efforts that would enhance patient experience across the pediatric community.

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The Beryl Institute
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