Supporting its commitment to improve patient experience throughout the care continuum, The Beryl Institute releases its latest white paper, Innovating the Patient Experience: Trends, Gaps and Opportunities. The white paper identifies examples of innovation through review of submissions from the inaugural Patient Experience Innovation Awards. The awards provide a platform for sharing and celebrating great work being done across the globe to improve the human experience in healthcare.
With discoveries and opportunities transferrable to many healthcare settings, the paper examines innovation through The Beryl Institute’s Experience Framework. This includes eight strategic lenses through which organizations can address experience improvement and excellence.
Submissions are shared through the eight lenses of the Experience Framework as a means to recognize where work has already been explored and can be replicated as well as highlight inactive areas with a need for strategic approaches to improvement.
Listed in the order of highest submission volume by Innovation Award applicants, the eight lenses are:
- Patient, Family, and Community Engagement
- Staff and Clinician Engagement
- Innovation and Technology
- Quality and Clinical Excellence
- Culture and Leadership
- Environment and Hospitality
- Infrastructure and Governance
- Policy and Measurement