White Papers include a series of informative and thought-provoking publications that dig into critical issues facing the healthcare industry today. Access to the full library of white papers offered is included with membership. Non-Members can purchase
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Exploring the Future of Experience Measurement
This paper is grounded in accounts from measurement providers, healthcare leaders and patients, families and care partners who emphasize how they currently engage in measurement practices and how they can improve in the future. Participants illustrate the necessity of making measurement practices the best they can be for improved experience, especially during this challenging time of a global pandemic and world-wide social dissonance on racism and equity.
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