In this full-day workshop, participants will be lead through a series of steps in order to: 1) Understand the organization’s current strategy for partnering with community members in order to improve the patient experience 2) Define
what partnership practices will deliver the best ROI and 3) Design a PX Improvement Action Plan that is both innovative and customized for maximum efficacy
This workshop begins with a deep analysis of current community partnership efforts and how those relate to the organization’s strategic plan and current satisfaction data. Once this baseline is established, facilitators from The
Beryl Institute lead participants through a series of exercises to identify where to prioritize their efforts. Based on these priorities, participants and facilitators will utilize a patient experience landscape in order to
pair known best practices with the current needs and opportunities. A final step in the workshop process is to use design theory exercises in order to ensure the PX Improvement Action Plans developed include the highest level
of partnership innovation and customization, therefore meeting the specific needs of the organization while maximizing resources. Participants will end the day by co-designing a concrete set of steps to be implemented over
the following 3 – 9 months.
- Guide staff to reflect on where your organization stands on community partnerships and PX Improvement strategy
- Identify opportunities for improvement
- Align specific community partnership strategies with identified needs/gaps
- Co-design PX Improvement Action Plan to drive patient experience success
Note, for maximum impact, this workshop ideally follows an assessment of your current patient experience.