JUNE 2011 MEMBER SPOTLIGHT
Subject Matter Expert – Registration, Referrals & Scheduling
Sidra Research & Medical Center
WHAT ARE YOUR KEY RESPONSIBILITIES?
Design, commission and testing of Guest Management systems for a new, international hospital. Guest Management Department supports all facility service areas and includes registration, scheduling and referral areas.
WHAT HAS BEEN YOUR MOST SIGNIFICANT ACCOMPLISHMENT IN YOUR CURRENT ROLE?
The most significant accomplishment is in the design and implementation of registration, referral & scheduling processes, which support Sidra’s strategic objective to provide world-class patient experience.
WHAT IS THE BIGGEST CHALLENGE YOU ARE CURRENTLY FACING?
The biggest challenge is to understand how healthcare services are applied across culturally diverse populations. Sidra Research and Medical Center supports excellent patient experience by incorporating cultural competencies into staff training, organizational policies, and strategies. Cultural awareness allows Sidra staff to advocate for the patient; a benefit that expands healthcare opportunities for all women and children residing in Qatar.
WHAT ARE YOUR VIEWS OF THE FUTURE IN ADDRESSING PATIENT EXPERIENCE?
Future customer experience strategies include technologies that value patient time and convenience. Development of a web portal provides patients with a multitude of resources and medical literature. A carefully designed web portal encourages active patient engagement in their personal healthcare choices.
WHAT DO YOU DO FOR FUN WHEN NOT FOCUSING ON THE PATIENT EXPERIENCE?
I enjoy travel with my family and visiting new locations.
WHY DID YOU CHOOSE TO BECOME A MEMBER OF THE BERYL INSTITUTE?
I am a member of The Beryl Institute because excellent healthcare experience is crucial to Sidra’s patient-centered model. Sidra Research & Medical Center strives to provide each patient with outstanding healthcare services.