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On Demand Webinar: Maintaining the Human Experience in a Time of Virtual Connection in Healthcare
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Maintaining the Human Experience in a Time of Virtual Connection in Healthcare
Moderator: Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute

Panelists:
Jennifer Carron, MSOM, CPXP, Executive Director, Patient Experience, Barnes Jewish Hospital
Sven Gierlinger, Chief Experience Officer, Northwell Health
Pam Guler, MHA, FACHE, CPXP, Vice President, Chief Experience Officer, AdventHealth
Benjamin Houge, PX Training, Education, and Coaching (TEC) Advisor, Mayo Clinic
Dr. Julie Kennedy Oehlert, DNP RN, Chief Experience Officer, Vidant Health 
Lisa Konzen BSN, MA, RN, CCRN-E, Director, ICU Telemedicine, Barnes Jewish Hospital
Chris Palmer, Assistant Professor of Anesthesiology and Emergency Medicine, Co-Medical Director, ICU Telemedicine 
Washington University School of Medicine
Alpa Vyas, Vice President, Patient Experience, Stanford Health Care

At a time when physical distancing is critical, yet care remains vital, the recognition of the value of and opportunities found in virtual connections in healthcare has never been greater. Virtual connections are taking place most directly via increased use of telehealth, but we are also seeing virtual connection now for visits with patients and their families, rounding on patients and even at end of life. Yet in managing the volume of care and more so the distance that virtual connection allows us to cover, we must also acknowledge the space it creates between people as well. With the critical focus on addressing clinical care there is also a key need to reinforce the human connection and experience at healthcare’s core. Join us in a conversation on how as we rapidly expand virtual solutions at this time of need, we too work to maintain the human experience essential to all we do in healthcare.

Download the slides>>

Heartbeat Strips in a Bottle>>

Webinar Chat Notes

What songs are on your COVID-19 Playlist?

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How are you using virtual connection during this crisis? 

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What challenges have you experienced in addressing the human experience in this way and what have you done to address/ overcome this?

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What is the most critical lesson you have learned in ensuring a positive human experience in using virtual connection?

> View Chat Notes

This webinar does not offer  Patient Experience Continuing Education Credit (PXE).

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