The Patient Experience Consumer Study 2018: Insights and Opportunities for Action
Jason A. Wolf, PhD, CPXP, President, The Beryl Institute
Debbie Landers, Innovation and Product Leader, Studer Group
Hala Durrah, Patient/Family Engagement Advocate
Sean Rodriguez, Vice President & Advisor to the Office of Experience, Engagement and Organizational Development, Hartford HealthCare
In this interactive webinar, learn about the findings of The Beryl Institute’s 2018 Consumer Study and the implications for patient experience efforts reflected through the insights of 2000 consumers from across four continents. Discover consumers top needs and what drives their healthcare decisions today. Engage with a panel of leading healthcare thinkers from a professional, provider and consumer perspective on the implications and actions we can consider from these insights.
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This webinar does not offer Patient Experience Continuing Education Credit (PXE).