View this webinar to learn more about The Beryl Institute and the resources and benefits included with your membership. We will answer your questions and share valuable information about the resources and connections available through the Institute. You will learn how to navigate our website, access your membership benefits and get connected to our community of patient experience leaders.
This webinar will review the Buddy Program model, selection and training methods, along with the positive effects the program is having on college students, and pediatric patients and families across the country.
This webinar will highlight best practice examples of volunteer programs that have improved bottom-line outcomes such as patient satisfaction, safety and quality and introduce a simple assessment process for determining a volunteer program's patient- and family-centeredness.
This webinar will discuss the use of volunteer peer mentors to support patients and families going through youth care transitions at the Alberta Children’s Hospital. It will highlight the framework developed for training and supporting peer mentors to do one to one connections.
It will also describe the development of a peer led workshop “Teens Talk Transitions” designed to help prepare youth and their families for the transition from pediatric to adult care.
Gain insight into successful ways to involve patients and families on committees with staff through preparation of both the committee members and the advisor. Presenters will also share how to create an organized central process of recruiting potential candidates, volunteer credentialing, advisor training and management of patient engagement.