This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Test | Print Page | Contact Us | Your Cart | Sign In
Virtual PX2020

Join any time.

As we face the current healthcare crisis, we acknowledge the challenging nature of these times and hope you are safe and well. The Institute remains committed to keeping our community connected and informed to ensure we support a focus on experience today that will lead us into tomorrow.


While we did not meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference accessible now through September 16, 2020. Sign up any time to have access to the library of recorded as well as upcoming live sessions. 

Registration fee per participant:
$500 Member
$600 Non-member

Register Now

Group registration discounts are available at 20% for 5 - 9 individuals from the same organization and 40% off for 10 or more individuals from the same organization. For more information on group discounts, contact

Note: If you were registered for the Orlando in-person event and would like to transfer your registration to Virtual PX2020, contact

Virtual Sessions

All virtual sessions are listed in Eastern Time.

Click here to view a list of approved sessions for continuing education. To view session descriptions, download full program here.

Upcoming LIVE Sessions

   Wednesday, May 27, 12:00 - 1:00 PM 

PX Marketplace Sponsored Session
Addressing Hospital Pain Points with Digital Paper Solutions 
E Ink Corporation
iMedtac Co., Ltd
Orthopedics and Surgical Services, Landmark Hospitals

    Friday, May 29, 12:00 - 1:00 PM 

Measuring, Reporting and Winning on ROI: Understanding the Financial Side of Patient Experience   
Garden City Hospital
Prime Healthcare Services

Monday, June 1, 12:00- 1:00 PM 

Embedding Patient/Family Stories Into the Heart of the Presentation*
Rosie Bartel, MA, Patient Advisor

Wednesday, June 3, 12:00- 1:00 PM 

Our Personalized Approach to a Call for Help: Coaching at the Elbow for Providers & Clinicians
UnityPoint Clinic

Friday, June 5, 12:00 - 1:00 PM

Evidence Based Practice Improvements for Phlebotomists and Laboratory Medicine: Implications for Enhanced Front-line Practice and Patient Experience 
Michigan Medicine, C.S. Mott Children's Hospital

Monday, June 8, 5:00 - 6:00 PM

The Power and Impact Behind Asking One Simple Question: Shifting From 'What's The Matter' to 'What Matters to You'
Montefiore Hudson Valley Collaborative

Wednesday, June 10, 12:00 - 1:00 PM 

Poster Presentations

Fears of Parents When Their Child is a Patient

Enhancing Patient Self-Efficacy by Optimizing Patient's Comprehension of Health Insurance

Can Hospitality Industry Best Practices Enhance the Patient Experience?

Friday, June 12, 12:00 - 1:00 PM

Structuring your Family Advisory Council for the Long Haul

Monday, June 15, 12:00 - 1:00 PM

Brought to you with support from:  

Using Patient Centered Value System to Connect Feedback with Action

Wednesday, June 17, 12:00 - 1:00 PM

Compassion: A Powerful Connector of Patient and Caregiver Experience
Providence St. Joseph Health 

Friday, June 19, 12:00 - 1:00 PM

Reboot of Hourly Rounding: A Collaborative Approach with Measurable Outcomes

Monday, June 22, 5:00 - 6:00 PM

Multi-pronged Approach to Improving the Patient, Carer and Staff Experience
NSW Health

Wednesday, June 24, 12:00 - 1:00 PM

A Lean Approach to Medical Practice Patient Experience Improvement
Emory Healthcare

Friday, June 26, 12:00 - 1:00 PM

Launch Peer Support & Mentor Programs: The Fast Track to Getting Started

Monday, June 29, 12:00 - 1:00 PM

Brought to you with support from: 

Including Parent Concerns in a Pediatric Hospital Community Health Needs Assessment
St Louis Children's Hospital

Wednesday, July 1, 12:00 - 1:00 PM

Simply Amplify the Patient Experience

Monday, July 6, 12:00 - 1:00 PM

Improving Care Transitions
Harris Health System - Lyndon B. Johnson Hospital 

Wednesday, July 8, 12:00 - 1:00 PM

Culturally Competent Care for Transgender Patients
Duke Regional Hospital

Friday, July 10, 12:00 - 1:00 PM

How to be a Member of the M.O.B.: Protocols for Providing Consistent Comfort for Patients
SCL Health St. Mary's Medical Center

Monday, July 13, 12:00 - 1:00 PM

Building on the Positives
Children's Mercy Kansas City

Wednesday, July 15, 5:00 - 6:00 PM

Quiet at Night: Improving the Patient Experience
OSUCCC-James Cancer Hospital and Solove Research Institute

Friday, July 17, 12:00 - 1:00 PM

NICU App Gives Parents Comfort During Trying Time
Anderson Interactive
March of Dimes

Wednesday, July 22, 12:00 - 1:00 PM

Poster Presentations

Improving the Patient Experience, a 1776 Pitch Competition powered by Ipsos

SingHealth Patient Advocacy Network - Patients and Caregivers as Partners-in-Care

Implementing the Most Significant Change Methodology: Measuring the Impact of Practice-Based Research and Innovation Through a Self Narrative

Friday, July 24, 12:00 - 1:00 PM

What Would a Patient Advocate Do?
Geisinger Health System
Marianjoy Rehabilitation Hospital, Northwestern Medicine
Northwestern Medicine, Central DuPage Hospital
White Plains Hospital

Monday, July 27, 5:00 - 6:00 PM

Hungry for Feedback: Partnering with Physicians to Share Family Reviews
Children's Hospital of Philadelphia

Wednesday, July 29, 12:00 - 1:00 PM

The Beryl Institute Ipsos PX Pulse: Consumer Perspectives on Patient Experience in the U.S.

Friday, July 31, 12:00 - 1:00 PM

Language Analysis to Interpret and Act on Written Patient Experience Feedback
Imperial College Healthcare NHS Trust

Monday, August 3, 12:00- 1:00 PM 

Autism Spectrum Disorder in the Emergency Department: Creating a Path for Excellence 
Nemours Alfred I duPont Hospital for Children

Wednesday, August 5, 5:00- 6:00 PM 

Using Competition and Fun to Improve the Patient Experience in a Large Health System
Dignity Health

Friday, August 7, 12:00 - 1:00 PM

Reviewing the Core Competencies and Skills of the Professionals by Co-Designing with Patients and Families
Hospital Sírio-Libanês

Monday, August 10, 12:00 - 1:00 PM

Brought to you with support from:  

You Have Just Been Named Chief Patient Experience Officer: What's Next?
Johns Hopkins Health System

Wednesday, August 12, 12:00 - 1:00 PM 

Patient Emotional Safety in Pediatric Healthcare  

Friday, August 14, 12:00 - 1:00 PM 

Effective Ambulatory Quality Initiative Improves Patient Experience
Kaiser Permanente

Monday, August 17, 12:00 - 1:00 PM

"Listen to Me!": Centralizing Patient Voices to Improve Healthcare Innovations
Hope for Henry Foundation

Friday, August 18, 12:00 - 1:00 PM 

Effective Ambulatory Quality Initiative Improves Patient Experience
Kaiser Permanente

Wednesday, August 19, 12:00 - 1:00 PM

State of PX Policy: An Update from the PX Policy Forum

Friday, August 21, 12:00 - 1:00 PM

Arts in Wellness: Healing the Whole Patient
Stanford Health Care

Monday, August 24, 12:00 - 1:00 PM

Improving Health Plan Experience through a Member Advisory Group
Blue Cross and Blue Shield of North Carolina

Wednesday, August 26, 5:00 - 6:00 PM

Brought to you with support from:  

Transforming Your Culture to Improve the Patient Experience in the Age of Consumerism
Banner Health

Friday, August 28, 12:00 - 1:00 PM

Human Connection and Hope in Healthcare: Using Social Media for Good
University of Denver
Wellspring Communications

Monday, August 31, 12:00 - 1:00 PM

PX Marketplace Sponsored Session
Compassionomics: The Revolutionary Scientific Evidence That Makes a Difference
Studer Group, A Huron Solution

Wednesday, September 2, 12:00- 1:00 PM 

Opportunities and Challenges of Integrating Experience into a Community-based Healthcare Program: Experiences from a Developing Country 
Aga Khan University

Wednesday, September 9, 5:00- 6:00 PM 

Inaugural PXJ Awards: Voices of Research Panel
PXJ Recipients

Wednesday, September 16, 12:00- 1:00 PM 

What the Media Does Not Tell You: How Martinsburg VAMC Improved Excellence in Patient Care
Martinsburg VA Medical Center

Previously Recorded Sessions

Human Experience 2020: Where We Go from Here

Jason Wolf, PhD, CPXP, President and CEO, The Beryl Institute

Sustaining Excellence with Action: An Interactive Session to Explore our Key Concepts

MD Anderson Cancer Center

Call Me By My Name

Pediatric Academic Health Sciences Centre 
SickKids Hospital

Elevating Patient Care Using Movement, Meditation and Mindfulness

St. Louis Children's Hospital

Education Beyond the Four Walls: Using Everyday Technology to Improve Patient Experience

Lovelace Health System

Capturing the Whole Patient: Using Granular Racial/Ethnic, Sexual Orientation and Gender Identity Data to Improve Patient Experience and Quality 
Brought to you with support from:   

Mount Sinai Health System

Enabling Strategic Victories with Real-time and Star Ratings 

NRC Health

VA Voices Experience: Experiential Training to Cultivate Staff and Veteran Partnerships

Brought to you with support from:   

Department of Veterans Affairs

Elevating the Unimaginable Experience: A Multidisciplinary Initiative to Improve Pediatric End-of-Life Care

Brought to you with support from: 

Monroe Carell Jr. Children's Hospital at Vanderbilt
Vanderbilt University

Poster Presentations

Territorial organization of the headaches, including care route and specialized unit, incorporating the patient's experience in planning, implementation and evaluation of results

Improving communication with the perceived "difficult patient" in high-stress care environments

A Journey To Enhancing Care Delivery, Improving The Patient Experience and Increasing Nurse Retention  

Pioneering Pediatric Psychosocial Education

 Why Recruiting in For Diversity in Our Patient Family Advisors Matters 

Scarborough Health Network 


Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203