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Virtual PX2020

Join any time.

As we face the current healthcare crisis, we acknowledge the challenging nature of these times and hope you are safe and well. The Institute remains committed to keeping our community connected and informed to ensure we support a focus on experience today that will lead us into tomorrow.

While we did not meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference accessible now through September 21, 2020. Sign up any time to have access to the library of recorded as well as upcoming live sessions. 

Registration fee per participant:
$500 Member
$600 Non-member

Register Now

Group registration discounts are available at 20% for 5 - 9 individuals from the same organization and 40% off for 10 or more individuals from the same organization. For more information on group discounts, contact

Registration Includes

Opening Virtual Session - Human Experience 2020: Where We Go From Here

Presented by Jason A. Wolf, PhD, CPXP, President and CEO, The Beryl Institute

50+ Virtual Breakout Sessions

Access to presentations from organizations PLUS access to the library of all recorded sessions.

Dedicated PX Connect Community

Participation in the Virtual PX2020 online community for networking and discussion.

Virtual Exhibit Hall

Access to PX Marketplace Virtual Presentations PLUS a Virtual Conference Bag.

PX2020 T-Shirt

Receive this year's shirt shipped directly to you.

CE Credits

Participants can earn up to 45 Patient Experience Continuing Education credits.


Virtual Sessions

All virtual sessions are listed in Eastern Time.

Click here to view a list of approved sessions for continuing education. To view session descriptions, download full program here.

Upcoming LIVE Sessions

 Monday, August 10, 12:00 - 1:00 PM

Brought to you with support from:  

You Have Just Been Named Chief Patient Experience Officer: What's Next?
Johns Hopkins Health System

Wednesday, August 12, 12:00 - 1:00 PM 

Patient Emotional Safety in Pediatric Healthcare  

Friday, August 14, 12:00 - 1:00 PM 

Effective Ambulatory Quality Initiative Improves Patient Experience
Kaiser Permanente

Monday, August 17, 12:00 - 1:00 PM 

Brought to you with support from:    

"Listen to Me!": Centralizing Patient Voices to Improve Healthcare Innovations
Hope for Henry Foundation

Wednesday, August 19, 12:00 - 1:00 PM

State of PX Policy: An Update from the PX Policy Forum

Friday, August 21, 12:00 - 1:00 PM

Arts in Wellness: Healing the Whole Patient
Stanford Health Care

Monday, August 24, 12:00 - 1:00 PM

Improving Health Plan Experience through a Member Advisory Group
Blue Cross and Blue Shield of North Carolina

Wednesday, August 26, 12:00 - 1:00 PM

Brought to you with support from:  

Transforming Your Culture to Improve the Patient Experience in the Age of Consumerism
Banner Health

Friday, August 28, 12:00 - 1:00 PM

Human Connection and Hope in Healthcare: Using Social Media for Good
University of Denver
Wellspring Communications

Monday, August 31, 12:00 - 1:00 PM

PX Marketplace Sponsored Session
Compassionomics: The Revolutionary Scientific Evidence That Makes a Difference
Studer Group, A Huron Solution

Wednesday, September 2, 12:00- 1:00 PM 

Opportunities and Challenges of Integrating Experience into a Community-based Healthcare Program: Experiences from a Developing Country 
Aga Khan University

Wednesday, September 9, 5:00- 6:00 PM 

Inaugural PXJ Awards: Voices of Research Panel
Agency for Clinical Innovation
Virginia Mason
University Health Network
University of Montreal
The Beryl Institute

Monday, September 14, 12:00- 1:00 PM 

A Conversation on Compassion and Human Experience
The Beryl Institute
The Schwartz Center for Compassionate Healthcare

Wednesday, September 16, 12:00- 1:00 PM 

What the Media Does Not Tell You: How Martinsburg VAMC Improved Excellence in Patient Care
Martinsburg VA Medical Center

Friday, September 18, 12:00-1:00 PM

Reboot of Hourly Rounding: A Collaborative Approach with Measurable Outcomes

Monday, September 21, 12:00-12:45 PM

Conference Closing Session

Previously Recorded Sessions

Human Experience 2020: Where We Go from Here

Jason Wolf, PhD, CPXP, President and CEO, The Beryl Institute

Sustaining Excellence with Action: An Interactive Session to Explore our Key Concepts

MD Anderson Cancer Center

Call Me By My Name

Pediatric Academic Health Sciences Centre 
SickKids Hospital

Elevating Patient Care Using Movement, Meditation and Mindfulness

St. Louis Children's Hospital

Education Beyond the Four Walls: Using Everyday Technology to Improve Patient Experience

Lovelace Health System

Capturing the Whole Patient: Using Granular Racial/Ethnic, Sexual Orientation and Gender Identity Data to Improve Patient Experience and Quality 
Brought to you with support from:   

Mount Sinai Health System

Enabling Strategic Victories with Real-time and Star Ratings 

NRC Health

VA Voices Experience: Experiential Training to Cultivate Staff and Veteran Partnerships

Brought to you with support from:   

Department of Veterans Affairs

Elevating the Unimaginable Experience: A Multidisciplinary Initiative to Improve Pediatric End-of-Life Care

Brought to you with support from: 

Monroe Carell Jr. Children's Hospital at Vanderbilt
Vanderbilt University

Poster Presentations

Territorial organization of the headaches, including care route and specialized unit, incorporating the patient's experience in planning, implementation and evaluation of results

Improving communication with the perceived "difficult patient" in high-stress care environments

A Journey To Enhancing Care Delivery, Improving The Patient Experience and Increasing Nurse Retention  

Pioneering Pediatric Psychosocial Education

 Why Recruiting in For Diversity in Our Patient Family Advisors Matters 

Scarborough Health Network 

PX Marketplace Sponsored Session
Addressing Hospital Pain Points with Digital Paper Solutions 

E Ink Corporation
iMedtac Co., Ltd
Orthopedics and Surgical Services, Landmark Hospitals

Measuring, Reporting and Winning on ROI: Understanding the Financial Side of Patient Experience   

Garden City Hospital
Prime Healthcare Services

Embedding Patient/Family Stories Into the Heart of the Presentation* 
Rosie Bartel, MA, Patient Advisor

Our Personalized Approach to a Call for Help: Coaching at the Elbow for Providers & Clinicians
UnityPoint Clinic

Evidence Based Practice Improvements for Phlebotomists and Laboratory Medicine: Implications for Enhanced Front-line Practice and Patient Experience 
Michigan Medicine, C.S. Mott Children's Hospital

The Power and Impact Behind Asking One Simple Question: Shifting From 'What's The Matter' to 'What Matters to You'
Montefiore Hudson Valley Collaborative

Poster Presentations

Fears of Parents When Their Child is a Patient

Can Hospitality Industry Best Practices Enhance the Patient Experience?

Structuring your Family Advisory Council for the Long Haul

Using Patient Centered Value System to Connect Feedback with Action

Brought to you with support from:  

University of Pittsburgh Medical Center

Multi-pronged Approach to Improving the Patient, Care and Staff Experience

NSW Health

A Lean Approach to Medical Practice Patient Experience Improvement

Brought to you with support from:   

Emory Healthcare

Launch Peer Support & Mentor Programs: The Fast Track to Getting Started

Including Parent Concerns in a Pediatric Hospital Community Health Needs Assessment

Brought to you with support from:    

St Louis Children's Hospital

Simply Amplify the Patient Experience


Improving Care Transitions

Harris Health System - Lyndon B. Johnson Hospital 

Culturally Competent Care for Transgender Patients

Duke Regional Hospital

How to be a Member of the M.O.B.: Protocols for Providing Consistent Comfort for Patients

SCL Health St. Mary's Medical Center

Building on the Positives

Children's Mercy Kansas City

Quiet at Night: Improving the Patient Experience

OSUCCC-James Cancer Hospital and Solove Research Institute

NICU App Gives Parents Comfort During Trying Time

March of Dimes

PX Marketplace Sponsored Session
Dignity Health and Vital - Meeting ER Patient Expectations in a Changed Market

Brought to you with support from: 

Dignity St. Joseph’s Hospital and Medical Center

Poster Presentations

Improving the Patient Experience, a 1776 Pitch Competition powered by Ipsos

SingHealth Patient Advocacy Network - Patients and Caregivers as Partners-in-Care

Implementing the Most Significant Change Methodology: Measuring the Impact of Practice-Based Research and Innovation Through a Self Narrative


What Would a Patient Advocate Do?

Geisinger Health System

Marianjoy Rehabilitation Hospital, Northwestern Medicine

Northwestern Medicine, Central DuPage Hospital

White Plains Hospital

Hungry for Feedback: Partnering with Physicians to Share Family Reviews

Children's Hospital of Philadelphia

The Beryl Institute Ipsos PX Pulse: Consumer Perspectives on Patient Experience in the U.S.


Brought to you with support from:     

Language Analysis to Interpret and Act on Written Patient Experience Feedback


Brought to you with support from:     

Imperial College Healthcare NHS Trust


Autism Spectrum Disorder in the Emergency Department: Creating a Path for Excellence
Nemours Alfred I duPont Hospital for Children

Using Competition and Fun to Improve the Patient Experience in a Large Health System
Dignity Health

Reviewing the Core Competencies and Skills of the Professionals by Co-Designing with Patients and Families
Hospital Sírio-Libanês

Virtual PX2020 Conference Feedback From Participants

"Inspirational! HX should be the way forward." 
-Toni Hightower, VA, Department of Veterans Affairs
"I like the wide range of topics touching upon patient & family experience and PFCC, and also the ability to watch and listen to sessions at my own pace."
- Cristin Zannella, UMass Memorial Medical Center
"This was phenomenal! Our organization is in the process of evolving our PX program and this provided both great confirmation of our direction as well as insight! Excellent job!!!"
- Lucy White, Touchpoint Support Services


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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203