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Virtual PX2020

Engage in learning from home or work.

As we face the current healthcare crisis, we acknowledge the challenging nature of these times and hope you are safe and well. The Institute remains committed to keeping our community connected and informed to ensure we support a focus on experience today that will lead us into tomorrow.

While we will not meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference April 27 - September 9, 2020. 


Registration fee per participant: 
$500 Member
$600 Non-member

Register Now

Registration includes:

Opening Virtual Session: The Future of Human Experience

Presented by Jason A. Wolf, PhD, CPXP, President and CEO, The Beryl Institute


50+ Virtual Breakout Sessions

Exclusive access to presentations from organizations around the globe offered live 2-3 times per week over several months PLUS access to the library of all recorded sessions.

Participants can earn up to 50 Patient Experience Continuing Education (PXE), Continuing Medical Education (CME), Other learners using AMA designated certificates (PAs, NPs, and Nurses), NAHQ and Social Work credits.


PX Connect

Exclusive participation in the Virtual PX2020 online community for networking and discussion. PX Connect is  designed to improve communication among peers, offer a forum for exchanging ideas and allow members to benefit from the experience, knowledge and wisdom of others.

Virtual Exhibit Hall

Access to PX Marketplace Virtual Presentations PLUS a Virtual Conference Bag highlighting products and services to support organizational improvement in patient experience.


PX2020 T-Shirt

Honoring our tradition to offer an annual conference t-shirt, receive this year's shirt shipped directly to you.  



Register Now


Note: If you were registered for the Orlando in-person event and would like to transfer your registration to Virtual PX2020, contact


Virtual Sessions
All virtual sessions are listed in Eastern Time. To view session descriptions, download full program here.

Monday, April 27, 12:00- 1:00 PM 

Opening Session
Jason Wolf, PhD, CPXP, President and CEO, The Beryl Institute

Wednesday, April 29, 12:00- 1:00 PM 

Sustaining Excellence with Action: An Interactive Session to Explore our Key Concepts
MD Anderson Cancer Center

Friday, May 1, 12:00 - 1:00 PM

Call Me By My Name
Paediatric Academic Health Sciences Centre 
SickKids Hospital

Monday, May 4, 12:00 - 1:00 PM 

Elevating Patient Care Using Movement, Meditation and Mindfulness
St. Louis Children's Hospital

Wednesday, May 6, 12:00 - 1:00 PM 

Education Beyond the Four Walls: Using Everyday Technology to Improve Patient Experience
Lovelace Health System

Friday, May 8, 12:00 - 1:00 PM 

Capturing the Whole Patient: Using Granular Racial/Ethnic, Sexual Orientation and Gender Identity Data to Improve Patient Experience and Quality
Mount Sinai Health System

Monday, May 11, 5:00 - 6:00 PM 

Enabling Strategic Victories with Real-time and Star Ratings 
NRC Health

Wednesday, May 13, 12:00 - 1:00 PM 

VA Voices Experience: Experiential Training to Cultivate Staff and Veteran Partnerships 
Department of Veterans Affairs

Friday, May 15, 12:00 - 1:00 PM 

Elevating the Unimaginable Experience: A Multidisciplinary Initiative to Improve Pediatric End-of-Life Care
Monroe Carell Jr. Children's Hospital at Vanderbilt
Vanderbilt University

Monday, May 18, 12:00 - 1:00 PM 

Effective Ambulatory Quality Initiative Improves Patient Experience
Kaiser Permanente

Wednesday, May 20, 12:00 - 1:00 PM 

Poster Presentations

Territorial organization of the headaches, including care route and specialized unit, incorporating the patient's experience in planning, implementation and evaluation of results

Improving communication with the perceived "difficult patient" in high-stress care environments

A Journey To Enhancing Care Delivery, Improving The Patient Experience and Increasing Nurse Retention  

Pioneering Pediatric Psychosocial Education   

   Friday, May 22, 12:00 - 1:00 PM 

Why Recruiting in For Diversity in Our Patient Family Advisors Matters 
Scarborough Health Network 

   Wednesday, May 27, 12:00 - 1:00 PM 

How Digital Paper Can Enhance the Patient Experience 

    Friday, May 29, 12:00 - 1:00 PM 

Measuring, Reporting and Winning on ROI: Understanding the Financial Side of Patient Experience   
Garden City Hospital
Prime Healthcare Services

Monday, June 1, 12:00- 1:00 PM 

Embedding Patient/Family Stories Into the Heart of the Presentation
Rosie Bartel, MA, Patient Advisor

Wednesday, June 3, 12:00- 1:00 PM 

Our Personalized Approach to a Call for Help: Coaching at the Elbow for Providers & Clinicians
UnityPoint Clinic

Friday, June 5, 12:00 - 1:00 PM

Evidence Based Practice Improvements for Phlebotomists and Laboratory Medicine: Implications for Enhanced Front-line Practice and Patient Experience 
Michigan Medicine, C.S. Mott Children's Hospital

Monday, June 8, 5:00 - 6:00 PM

The Power and Impact Behind Asking One Simple Question: Shifting From 'What's The Matter' to 'What Matters to You'
Montefiore Hudson Valley Collaborative

Wednesday, June 10, 12:00 - 1:00 PM 

Poster Presentations

Fears of Parents When Their Child is a Patient

Enhancing Patient Self-Efficacy by Optimizing Patient's Comprehension of Health Insurance

Can Hospitality Industry Best Practices Enhance the Patient Experience?

Friday, June 12, 12:00 - 1:00 PM

Structuring your Family Advisory Council for the Long Haul

Monday, June 15, 12:00 - 1:00 PM

Using Patient Centered Value System to Connect Feedback with Action

Wednesday, June 17, 12:00 - 1:00 PM

Compassion: A Powerful Connector of Patient and Caregiver Experience
Providence St. Joseph Health 

Friday, June 19, 12:00 - 1:00 PM

Reboot of Hourly Rounding: A Collaborative Approach with Measurable Outcomes

Monday, June 22, 5:00 - 6:00 PM

Multi-pronged Approach to Improving the Patient, Carer and Staff Experience
NSW Health

Wednesday, June 24, 12:00 - 1:00 PM

A Lean Approach to Medical Practice Patient Experience Improvement
Emory Healthcare

Friday, June 26, 12:00 - 1:00 PM

Launch Peer Support & Mentor Programs: The Fast Track to Getting Started

Monday, June 29, 12:00 - 1:00 PM

Including Parent Concerns in a Pediatric Hospital Community Health Needs Assessment
St Louis Children's Hospital

Wednesday, July 1, 12:00 - 1:00 PM

Simply Amplify the Patient Experience

Monday, July 6, 12:00 - 1:00 PM

Improving Care Transitions
Harris Health System - Lyndon B. Johnson Hospital 

Wednesday, July 8, 12:00 - 1:00 PM

Culturally Competent Care for Transgender Patients
Duke Regional Hospital

Friday, July 10, 12:00 - 1:00 PM

How to be a Member of the M.O.B.: Protocols for Providing Consistent Comfort for Patients
SCL Health St. Mary's Medical Center

Monday, July 13, 12:00 - 1:00 PM

Building on the Positives
Children's Mercy Kansas City

Wednesday, July 15, 5:00 - 6:00 PM

Quiet at Night: Improving the Patient Experience
OSUCCC-James Cancer Hospital and Solove Research Institute

Friday, July 17, 12:00 - 1:00 PM

NICU App Gives Parents Comfort During Trying Time
Anderson Interactive
March of Dimes

Monday, July 20, 12:00 - 1:00 PM

Learning Together: Developing an Education Toolkit for Better Patient Partnership Across a Large Health System
Beaumont Health
Evolution Media, LLC

Wednesday, July 22, 12:00 - 1:00 PM

Poster Presentations

Improving the Patient Experience, a 1776 Pitch Competition powered by Ipsos

SingHealth Patient Advocacy Network - Patients and Caregivers as Partners-in-Care

Implementing the Most Significant Change Methodology: Measuring the Impact of Practice-Based Research and Innovation Through a Self Narrative

Friday, July 24, 12:00 - 1:00 PM

What Would a Patient Advocate Do?
Geisinger Health System
Marianjoy Rehabilitation Hospital, Northwestern Medicine
Northwestern Medicine, Central DuPage Hospital
White Plains Hospital

Monday, July 27, 5:00 - 6:00 PM

Hungry for Feedback: Partnering with Physicians to Share Family Reviews
Children's Hospital of Philadelphia

Wednesday, July 29, 12:00 - 1:00 PM

The Beryl Institute Ipsos PX Pulse: Consumer Perspectives on Patient Experience in the U.S.

Friday, July 31, 12:00 - 1:00 PM

Language Analysis to Interpret and Act on Written Patient Experience Feedback
Imperial College Healthcare NHS Trust

Monday, August 3, 12:00- 1:00 PM 

Autism Spectrum Disorder in the Emergency Department: Creating a Path for Excellence 
Nemours Alfred I duPont Hospital for Children

Wednesday, August 5, 5:00- 6:00 PM 

Using Competition and Fun to Improve the Patient Experience in a Large Health System
Dignity Health

Friday, August 7, 12:00 - 1:00 PM

Reviewing the Core Competencies and Skills of the Professionals by Co-Designing with Patients and Families
Hospital Sírio-Libanês

Monday, August 10, 12:00 - 1:00 PM

You Have Just Been Named Chief Patient Experience Officer: What's Next?
Johns Hopkins Health System

Wednesday, August 12, 12:00 - 1:00 PM 

Patient Emotional Safety in Pediatric Healthcare 

Monday, August 17, 12:00 - 1:00 PM

"Listen to Me!": Centralizing Patient Voices to Improve Healthcare Innovations
Hope for Henry Foundation

Wednesday, August 19, 12:00 - 1:00 PM

State of PX Policy: An Update from the PX Policy Forum

Friday, August 21, 12:00 - 1:00 PM

Arts in Wellness: Healing the Whole Patient
Stanford Health Care

Monday, August 24, 12:00 - 1:00 PM

Improving Health Plan Experience through a Member Advisory Group
Blue Cross and Blue Shield of North Carolina

Wednesday, August 26, 5:00 - 6:00 PM

Transforming Your Culture to Improve the Patient Experience in the Age of Consumerism
Banner Health

Friday, August 28, 12:00 - 1:00 PM

Human Connection and Hope in Healthcare: Using Social Media for Good
University of Denver
Wellspring Communications

Monday, August 31, 12:00 - 1:00 PM

Compassionomics: The Revolutionary Scientific Evidence That Makes a Difference
UStudor Group, A Huron Solution

Wednesday, September 2, 12:00- 1:00 PM 

Opportunities and Challenges of Integrating Experience into a Community-based Healthcare Program: Experiences from a Developing Country 
Aga Khan University

Wednesday, September 9, 5:00- 6:00 PM 

Inaugural PXJ Awards: Voices of Research Panel
PXJ Recipients



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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203