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Patient Experience Topic Calls
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Designed as an open forum, Topic Calls allow for the sharing of ideas and best practices. Each call features a guest expert who kicks off the conversation by sharing insights and observations related to the specific topic being explored. Participation in Topic Calls and access to recordings is exclusive to members of The Beryl Institute.

Upcoming Topic Calls

January 27, 2-3 PM ET

PAC Connection Call: How do you De-Stress?
Kim Pedersen, Administrative Director, Patient Relations, Marianjoy Rehabilitation Hospital, part of Northwestern Medicine
Carol Santalucia, Director of Service Excellence, Cleveland Clinic

In this PAC Connection call, the PAC leaders will lead a discussion on how to practice self-care and share strategies and techniques to de-stress and overcome professional burnout.

> Register Now


February 11, 2-3 PM ET

How can you use real-time patient feedback to coach physicians?
Jeffrey Robbins, CPXP, Coordinator, Patient Experience Improvement, University of Missouri Health Care

Every patient survey provides insight. Health care encounters contain the narrative of a persuasive story. A story that can reconnect to purpose, fuel resiliency and change behavior. The challenge is the ability to understand data, to process it, to extract value from it, and to present it in its most effective way to physicians and to leadership. At University of Missouri Health Care, we are delivering valuable intelligence that produces creative interventions and solutions to improve the patient experience.

> Register Now


May 12, 2-3 PM ET


How do you create an engaged and effective Patient & Family Advisory Council?
Jason C. Vallee, BA, MA, MAOM, PHD, Vice President of Patient Experience, Cheshire Medical Center/Dartmouth Hitchcock
Suzette Borden, Chair, Patient & Family Advisory Council, Cheshire Medical Center/Dartmouth Hitchcock

Join this Topic Call to find out how Cheshire Medical Center/Dartmouth Hitchcock created a Patient & Family Advisory Council (PFAC) that is engaged and effective. The guest experts will discuss the specific steps needed to develop membership, market the PFAC (both to the organization and to the community), and how to lead the group effectively. Best practices for creating a PFAC manual as well as getting the organization to engage with the PFAC will be shared by the PFAC Chair. Discover the role that the individual PFAC members have played in improving the organization’s patient experience by participating on several projects.

> Register Now

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203
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