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Patient Experience Topic Calls
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Designed as an open forum, Topic Calls allow for the sharing of ideas and best practices. Each call features an expert guest who kicks off the conversation by sharing insights and observations related to the specific topic being explored. Participation in Topic Calls and access to recordings is exclusive to members of The Beryl Institute.

Upcoming Topic Calls



April 16, 2-3 PM ET



How to Bridge the Gap between Caregivers and Patients/Families through Partnership in a Level 1 Trauma Center
Kelli Carter, Co-Chair ED Patient/Family Advisory Council, Carilion Roanoke Memorial Hospital
Matt Davis, Unit Director - Emergency Department, Carilion Clinic
Brandon Jones, System Patient Experience Manager, Carilion Clinic

Although Patient/Family Advisory Councils are recognized as a valuable strategy for collaboration between caregivers and the patients/families they serve, establishing this type of council in the Emergency Department setting can be challenging. This topic call will share the challenges faced in establishing this collaboration, strategies used to address those obstacles, measured outcomes, and strategies for sustainability. Insights from the PFAC Co-Chair will be interweaved throughout the presentation bringing information from the patient perspective.

> Register Now


May 30, 12-1 PM ET

How Can You Use Mobile Apps to Improve Patient Engagement?
Lisa Stump, Sr. Vice President and CIO, Yale New Haven Health System

Digital technology has changed the world. Millennials are moving faster toward digital healthcare and hospitals are still behind in adopting digital capabilities. Mergers and new entrants (eg. Amazon/Apple) are challenging traditional health systems. Join Lisa Stump, Sr. Vice President and CIO at Yale New Haven Health System to discuss how you can use mobile apps to improve patient engagement.

> Register Now


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