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Patient Experience Topic Calls
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Designed as an open forum, Topic Calls allow for the sharing of ideas and best practices. Each call features a guest expert who kicks off the conversation by sharing insights and observations related to the specific topic being explored. Participation in Topic Calls and access to recordings is exclusive to members of The Beryl Institute.

Upcoming Topic Calls


August 25, 2-3 PM ET



How can an ambulatory coaching program for providers and clinicians improve patient experience and the provider experience?
Kirsten Corley, MBA, CPXP, Director of Patient Experience, UnityPoint Clinic
Rachel Hardin, MHSA, Director, Provider Services, UnityPoint Clinicth

Coaching for staff and providers is a common tool to help improvement in patient experience in many health care organizations. UnityPoint Clinic and UnityPoint at Home utilize an approach to ensure that the call for help is being addressed with a personalized coach. This session shares the ambulatory coaching program that has been developed to, not only improve patient experience metrics, but also enhance provider/clinician engagement, work-life balance, and other concerning areas for those on the care team.

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203
1-866-488-2379
info@theberylinstitute.org