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Patient Experience Topic Calls
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Designed as an open forum, Topic Calls allow for the sharing of ideas and best practices. Each call features an expert guest who kicks off the conversation by sharing insights and observations related to the specific topic being explored. Participation in Topic Calls and access to recordings is exclusive to members of The Beryl Institute.

Upcoming Topic Calls



February 12, 2-3 PM ET


How can you identify communication gaps using "Pegology: A Simulation in Unexperience?"
Erin K Brandt, MPH, CPXP | Patient Experience and Care Advocacy Manager, Yuma Regional Medical Center
Kristina Diaz, MD | Director of GME, Program Director Family & Community Medicine Residency Program, DIO, Yuma Regional Medical Center

Do your staff or physicians have difficulty identifying where communication gaps exist or the value of communication framework? Our patient experience team partnered with Graduate Medical Education to provide a 20-minute simulation on a topic they knew nothing about – the field of Pegology. We watched as our GME residents struggled to understand unfamiliar concepts first without communication framework, then watched as recognition set in with the use of AIDET. The result is an interactive, humorous simulation lab for learners – conducted in small groups in under 20 minutes. Join this Topic Call to discover how your team can identify where communication gaps exist or the value of communication framework.

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The Beryl Institute
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