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Patient Experience Topic Calls
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Designed as an open forum, Topic Calls allow for the sharing of ideas and best practices. Each call features an expert guest who kicks off the conversation by sharing insights and observations related to the specific topic being explored. Participation in Topic Calls and access to recordings is exclusive to members of The Beryl Institute.

Upcoming Topic Calls



October 3, 2-3 PM ET


Next Level Service Recovery: How do you enhance the experience by closing the loop with patients?
Lizabeth Huggins, MS, CPXP | Assistant Vice President, Atrium Health
Julie Keller, CPXP | Solutions Consulting, Healthcare Practice, Medallia

In this session Liz Huggins, MS, CPXP at Atrium Health will share how acting on patient feedback in real-time drives better patient experiences.

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203
1-866-488-2379
info@theberylinstitute.org