Stacy Palmer, CPXP
Critical leader in the rapid expansion of patient experience.
Senior Vice President & COO
Visionary thinker and pragmatic strategist on patient experience
Co-authored numerous white papers and contributed patient experience blogs and On the Road features
Leads the Institute's event strategy and accountable for growing its annual Patient Experience conference
Stacy Palmer is a visionary thinker and pragmatic strategist who has been a critical leader in the rapid expansion of patient experience as a central conversation in healthcare. Through her role as Senior Vice President at The Beryl Institute, the global community of practice and thought leader on improving the patient experience, she has helped extend the focus on patient experience into a true global movement.
Prior to joining the Institute, Stacy spent eleven years in the media industry focused on communications, advertising and product development for The Dallas Morning News. She holds a Bachelor's degree in Mass Communication, Public Relations from Texas State University. When not working, Stacy enjoys traveling, volunteering in the community and spending time with her husband, Rick, and their two daughters, Maya and Luca.
With a core commitment to gather, understand and integrate insights and ideas from The Beryl Institute community, Stacy has helped establish a resource library of proven practices and research sharing how healthcare organizations around the globe are creating positive experiences for patients, family members and caregivers. She also works closely with resource providers offering the latest in patient experience related solutions and services to broaden industry awareness of the tools available to impact overall experience efforts.
Stacy has co-authored numerous white papers from The Beryl Institute including publications such as The Power of Person-Centeredness in Long-term Care, The Critical Role of Spirituality in Patient experience and Voices of Measurement in Improving Patient Experience. In addition, she is a regular contributor to the Institute’s Patient Experience Blog and stays connected to the work on the front lines of care through visits to healthcare organizations, sharing their experience journeys through the Institute’s On the Road series.
Stacy also leads the Institute’s event strategy and is primarily accountable for growing its annual Patient Experience conference from a small community gathering to what is now considered the largest independent event bringing together the voices of healthcare professionals across the globe to expand the dialogue on patient experience improvement.
Speaking Fee/Honorarium: Varies based on type of event
Travel Restrictions: None
Videos of Stacy:
Eight Guiding Principles for Patient Experience Excellence
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