The presentation addresses: 1) Raising awareness of cultural factors and beliefs that impact cultural competence in terms of how we provide care to patients; 2) Focusing on the capacity to function effectively as individuals or an organization within the context of cultural beliefs and behaviors of diverse communities; 3) Identifying tools to enhance communication with patients; and 4) Practicing inclusivity to achieve equity.
The Mount Sinai Health System in New York City serves a very culturally and linguistically diverse patient population. Delivering safe, compassionate, and patient-centered care to the most vulnerable patients during the COVID19 crisis is only possible when an organization aligns its core values and staff commits to serving a higher purpose. Listen as presenters discuss how the health system strengthened communication with patients and families by working together to serve limited English proficient (LEP), as well as Deaf and Hard of Hearing patients during the crisis.
Unconscious bias, also known as implicit social cognition, refers to the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner. The implicit associations we harbor in our subconscious cause us to have feelings that manifest our behavior toward patients and colleagues based on race, ethnicity, culture, age, sexual orientation, religion, disability, socio-economic status and appearance. Attendees of this webinar will gain relevant understanding on how personal and system level awareness and accountability for biases can improve organization-wide performance and ultimately, the patient experience.
This webinar will introduce participants to the MetroHealth Institute for H.O.P.E.TM, serving northeast Ohio. The Institute for H.O.P.E.TM (Health, Opportunity, Partnership, and Empowerment) is focused on fixing the root causes of health problems, by removing obstacles and engaging community partners so more people can access what they need to help them grow, succeed and be healthier. The Institute provides leadership in addressing the social determinants of health, through screening and intervention, education and training, research and evaluation. This webinar will focus on food insecurity – the scope and impact, and how MetroHealth is responding. Specific programs and partnerships will be highlighted, including stories that demonstrate the impact on patients.
This webinar covers what it means to prohibit discrimination based on race, age, sex, national origin and disability within healthcare. It focuses specifically on language access for LEP patients and guests, incorporating processes and policies for transgender patients, how to deal with service animals and emotional support animals and support for patients with disabilities. Practical approaches that can be implemented within any hospital or practice to ensure you're providing equal access to healthcare services for everyone. This includes policies to consider, aids and devices to have available, your language access plan and partnerships across the system that are important to success.
This webinar discusses the impact of unconscious bias, and its effects on behaviors, interactions, and decisions across socioeconomic classes. Participants will 1) Define unconscious bias, and become more aware of its influencing factors. 2) Understand how unconscious biases affect one’s attitudes, behaviors, and decisions towards individuals and groups. 3) Discover and identify ways to mitigate biases.
Many population groups are at disproportionate risk of being uninsured, lacking access to care, and experiencing worse health outcomes, including people of color, low-income individuals and immigrant populations. While many factors impact healthcare disparities, one factor that each of us has the power to address is variations in the cultural and communication competence of health care providers, staff and patient/ family advisors. In this webinar, patient experience thought leader Wendy Leebov identifies evidence of differential treatment and implicit bias in medical encounters that affects the experience and outcomes with diverse patients. She sets forth a concrete improvement agenda for engaging providers and staff in awareness-raising and communication skill-building that reduces disparities and ensures culturally competent and equitable behavior in staff-patient relationships. Finally, she describes tactics for engaging staff in embracing the goal of reducing inequity and building the skills they can use to make a positive difference in their everyday interactions.
This webinar focuses on patient-centered ways to ensure your health center is sensitive to the needs of your lesbian, gay, bisexual, and transgender (LGBT) patients, visitors and staff. As we begin to understand the complex health needs of the LGB and especially T community it is important to ensure we are competent in LGBT health. This webinar will describe LGBT terminology, explain the unique healthcare needs of this community and give you concrete ways to improve your health center’s LGBT cultural competency. In addition providers and patient advisors will hear effective best practices on how to implement these competencies on a large scale, from an organization recently designated as a leader in LGBTQ healthcare equality by the Human Rights Campaign Foundation.
This webinar outlines how Kaiser Permanente, in an effort to provide their transgender community expanded and holistic care, utilized a human centered CoDesign methodology to create a large scale, multi-region peer navigation program. While peer navigation is already being used at Kaiser Permanente in a number of care settings, this was an opportunity to take program design to the next level. This webinar will provide an overview of patient-identified need surfacing; ethnographic interviews; observation and shadowing; group brainstorming; rapid prototyping; field testing; and spread. It will showcase the impacts and enhanced cultural relevance for the transgender community.
Join this webinar to learn about Mount Sinai Health System's Spanish-Language Preferred OpenNotes Patient Navigation Program. Presenters will share patient anecdotes from the navigation sessions and key findings from three formal rounds of program evaluations as well as lessons learned to help others recreate the success. Patients loved this program and felt empowered to engage with their health information in their English-language patient portal accounts.