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Physician Engagement Resources
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Physician Engagement is a critical driver in the implementation of any proven practice and an essential ingredient in sustaining a culture that is patient centered. Physician Engagement resources focus on successful strategies that enhance teamwork-centered environments and physician partnerships leading to higher levels of physician engagement that positively impacts the patient experience.


White Papers Grant Research Reports Case Studies
Learning Bites Webinars Topic Calls


White Papers


Grant Research Papers

Medical School Focus on the Patient Experience
Joan’s Family Bill of Rights, Los Angeles, California

Case Studies


Learning Bites

Three Myths about Physician Engagement

Presented by Harris Baden, MD, Section Chief, Cardiac Critical Care, Seattle Children's Hospital
Running Time: 03:48

The Skill of Empathy: RLR2 – Read, Listen & Respond Reflectively™

Presented by Diane Rogers, President, Contagious Change™
Running Time: 03:49



Framing the Field of Patient Experience: Refocusing the Heart of Healthcare
Jason A. Wolf, Ph.D., The Beryl Institute
Messaging and Strategies to Improve Physician Engagement
Zishan Siddiqui, MD, Assistant Professor of Medicine, Division of General Internal Medicine, Johns Hopkins School of Medicine
Engaging Physicians in a Communication Skills Training Program
Katie Neuendorf, MD Palliative Medicine Physician and Center for Excellence in Healthcare Communication
Enhancing Communication Skills: A Catalyst for Organizational Cultural Transformation
William Maples, MD, Professional Research Consultants and The Institute for Healthcare Excellence, Galen Perdikis, MD, The Institute for Healthcare Excellence and Chadi Ibrahim, MD, Connie O’Malley, and Amanda LaVoie, M.S., R.D., Beaumont Hospital – Troy
Leveraging Shared-Decision Making to Manage Population Health – Partners HealthCare’s Lessons Learned
Gloria Stone Plottel, MS, MBA, GSPsquared LLC and Adam Licurse, MD, MHS, Partners Population HealthCare Management and the Brigham and Women's Physician Organization
A Guide to the Certified Patient Experience Professional (CPXP) Examination
Deanna Frings, The Beryl Institute
Complimentary Webinar
Emory Clinic's Patient Satisfaction Success Story: Accelerating Patient Experience
Alan Dubovsky, Emory Clinic
Words That Transform the Patient Experience
Wendy Leebov, Language of Caring

Complimentary Webinar

Pxi (Improve) Model: A Data Driven Model
Pam Prissel, MS and Terri Veneziale, MBA, Mayo Clinic Health System
Reigniting the Joy of Practice: Remembering Our Patients are the Source
Daniel L. Kopp, MD, Creative Health Care Management
Medicine as Noble Work: For Physician Champions, Leaders, Individual Physicians and Patient
Experience Strategists

Carla Rotering, MD, Language of Caring®
Improving the Patient Experience in Medical Groups, Clinics and Physician Practice
Jason A. Wolf, Ph.D., The Beryl Institute, Barbara Lewis, MBA, Joan's Family Bill of Rights; Panelists include: Adrienne Boissy, MD, MA, Cleveland Clinic; Bethany Copley, Banner Medical Group & Banner Health Network and John Fasolino, MD, Mayo Clinic Arizona
Engaging Physicians in CAHPS Improvement
Richard Corder, FACHE, MHA, CRICO Strategies
Physician Relational Competency Building: Utilizing EI to Enhance Patient Care
Kristi Roe, MA, Carolinas Healthcare System
But My Patients are Different: How to Debunk Criticisms and Engage Your Physicians on the Journey to Service Excellence
Larry Brown, M.D, FAAP, FACP and Matthew Hazen, MBA, Alegent Creighton Clinic
Engaging Practitioners in Addressing Overuse of Services
Howard Beckman, MD, FACP, FAACH, American Academy on Communication in Healthcare
Helping Physicians Learn Together through Video Simulation, Provider Coaching and Shared Techniques
Diane Rogers, Contagious Change, LLC; Ronald Cohen, Banner Desert Medical Center - Progressive Medical Associates; Robert Baron, Banner Good Samaritan Medical Center - Emergency Professional Services and
Gretchen Dallman, Banner Good Samaritan Emergency Department
Improving the Patient Experience through Hospitalist and Nursing Engagement
Cathy Utne, Fairview Southdale Hospital and Nancy Dezellar Walsh, Dezellar Walsh Consulting
Improving Physician Communication with Patients
Adrienne Boissy, Cleveland Clinic Foundation and Calvin Chou, VA Medical Center SF, American Academy on Communication in Healthcare
Engaging Physicians in the Patient/Provider Experience
Daniel Arguello, Banner Health and Diane Rogers, Contagious Change LLC
Patient Experience - A Doctor's Journey
Latha Raja Shankar, Presbyterian Healthcare
What's up Doc? Positively Impacting Communication with Doctors
Janiece Gray and Jay Scott, Allina Hospitals and Clinics

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