Pediatric care environments are special places where a passion for assisting some of our most innocent and vulnerable patients drives a focused commitment to create the best in experience. Those innovating in the pediatric space recognize the need to collaborate and are continually challenging their teams and organizations to examine patient, family and staff experience from all angles and opportunities.
We invite members of The Beryl Institute to join the Pediatric special interest community in order to receive information on upcoming pediatric professional-related events and to gain access to the Pediatric Community discussion boards in PX Connect.
This project provides a process for Children’s Hospitals to confidentially share un-blinded patient experience metrics to identify top performers to leverage best practices in pediatric patient and family experience.
Listen as our Pediatric Community discuss how you can implement a program that supports your emergency room operations. The conversation will include how to leverage your current staff, structure major responsibilities, and share best practices from leading organizations. Connection Calls do not provide patient experience education credit (PXE).
Pediatric PX Leaders discussed how their organizations set measurable and achievable patient experience goals. During this conversation, members from The Beryl Institute whose roles or responsibilities encompass the pediatric setting joined the call and learned: What key metric or question are other organizations using? Are others using raw data and/or percentile ranking? What organizations are
Listen as our Pediatric Community discuss patient emotional safety in pediatric healthcare.. Connection Calls do not provide patient experience education credit (PXE).
Family Integrated Care (FIC) is a transformative approach in neonatal and pediatric units, redefining the landscape of family-centered healthcare. This webinar focuses on the importance of FIC for hospitalized infants, children, and their families. FIC recognizes the integral role of families and encourages their active participation in all aspects of their child’s care, transforming them
It’s hard to just be a kid when you’re battling cancer. Carefree moments of joy seem out of reach. Solving that problem was the impetus behind the Sunrise Association which has been providing summer day camps for children with cancer and their siblings since 2006. Faced with COVID lockdowns, the Sunrise Association developed the Wheels
Gain tips on how your hospital’s mother-baby unit can cater to the special needs of this unique patient population before, during and after delivery.
Explore interventions and initiatives that ensure the emotional safety of pediatric patients.
Explore the development of a hospital-wide bereavement committee to implement and improve end-of-life services in a pediatric hospital,
Hear how a parent to parent model supporting families who have children with life threatening medical conditions is effective in stress reduction.
Learn about the impact of fear on patient outcomes and experience. We also explore parent’s greatest fears and how caregivers can best alleviate those fear
This paper examines evidence of successful patient experience practices in pediatric settings and highlights key findings to help organizations achieve their experience goals.
This paper explores strategic goals supporting improvements and enhancements in patient experience in Neonatal Intensive Care Units (NICUs).
Published in collaboration with the Association of Child Life Professionals (ACLP), this paper explores the value and impact of child life efforts and the core philosophies of child life that could inform patient experience efforts more broadly.
This paper explores how added visual art positively impacts both the patient and employee experience, and thus overall, the human experience.
The purpose of this study was to learn what fears parents experience when their child is a patient and what health care providers can do to minimize their fears.
This small-scale qualitative pilot project explored the utility, efficacy, and impact of a hospital-based tool, entitled This is My Child, for children with autism.
This study from Baptist Health South Florida evaluated an innovative, evidence-based, multi-strategy quality improvement Kangaroo Care (KC) promotion program and its impact on a number of KC occurrences, physiological outcomes in infants who experienced KC, nurse knowledge gain of KC and parent attachment after experiencing KC.
When I began my career as a pediatric emergency medicine physician, I believed I was prepared to take on any medical emergency. However, I was not prepared to provide a good patient family experience. Throughout my years of training, I was not taught productive ways of interacting with patients and was unaware of how impactful
Child- and family-centered care (FCC) is increasingly accepted and implemented to optimize the healthcare experience for patients, their families, and healthcare professionals. Standish Foundation for Children, a 501(c)(3) non-profit, has designed and piloted a fellowship to educate pediatric healthcare professionals in FCC & psychosocial care via an inquiry and mentorship model in Tbilisis, Georgia. This
The coronavirus pandemic has affected our health, social behavior, and quality of life. In addition to the deaths and morbidity, the crisis also affects all spheres in society. The objective of this study was to assess the perception of hospital patients and families regarding the pandemic. This is a descriptive study conducted May-July 2020 in
A phlebotomist’s words and actions play a crucial role in success of a blood draw and in providing a supportive patient experience. This study examined use of comfort measures during a pediatric blood draw. The phlebotomist’s use of soft words, positioning, distraction, coaching/support were observed with sixty children between 3-14 years of age during a
There is increasing evidence from research studies that suggest patient-centered care has a relationship with good clinical outcomes. In Singapore, there are no studies done to assess and address the issue of patient-centered care and its association with the adolescent’s ability to manage their chronic medical condition, such as Type 1 Diabetes Mellitus. The relationship
This mixed-methods study investigated the effects of the COVID-19 pandemic on Patient and Family Advisory Councils (PFACs) within children’s hospitals in the United States. Specifically, the study sought to understand how PFACs adapted operations as a result of the COVID-19 pandemic, how patient and family advisors (PFAs) were engaged in the response to COVID-19, and
Visiting any pediatric outpatient clinic as a child may be considered a stressful and anxiety-inducing experience. The literature suggests that positive distractions, such as pet therapy and single-user electronic devices, may aid in reducing anxiety and maximizing patient satisfaction throughout the patient’s experience at a pediatric outpatient clinic. The aim of this pilot quality improvement
The Pediatric Council is a group of individuals committed to engaging with one another, sharing ideas and expanding the engagement of pediatric patient experience (PX) leaders in The Beryl Institute community.
View the Council