Quality & Clinical Excellence

A Qualitative Study Examining Patient Experience Factors and Drivers within the Home Health Setting

As demand for home care increases at a rapid pace, it is important to...

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Environment & Hospitality | Patient Family & Community Engagement

Where are my things? An Introduction & Application Tutorial

Does your organization struggle with managing patient belongings? If so, join us for “Where...

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Policy & Measurement | Quality & Clinical Excellence

We need to be the patient in the room

Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her...

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Quality & Clinical Excellence

Fostering Patients’ Confidence to Manage Their Care at Home

In this case study, Banner Health shares the process changes it made to help...

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Culture & Leadership | Staff & Provider Engagement

Escalation Management: The Journey to Support a Culture of Mutual Respect

PXE Credit Available

Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about...

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Promotional image for the University of Kentucky's College of Communication and Information, featuring their Graduate Program in Communication. The university's logo is at the top, with the institution's name and program title below in bold, capitalized text. The phrase 'GRANT RESEARCH' is prominently displayed in a circle at the bottom. The background is a blurred photo of a research environment with a person working at a desk with papers and a laptop.
Policy & Measurement

And the Survey Says…: A Qualitative Exploration of the Perspectives of Nurse Managers Who are Accountable for Patient Experience Measures

By examining nurse manager accountability for patient experience measures, this study seeks a deeper...

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Environment & Hospitality | Patient Family & Community Engagement

Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals

Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings...

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Patient Family & Community Engagement | Staff & Provider Engagement

See It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings

PXE Credit Available

This webinar explores the impact of lost belongings on the patient, their families, and...

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Patient Family & Community Engagement

PFACs in 2024: Renew, Restore, and Revitalize for a Patient-Centric Future

By Deborah Ventz-Migneco

Healthcare institutions, recognizing the pivotal role of Patient Family Advisory Committees...

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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence

Patient Advocacy Community Connection Call: Leader Rounding

This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to...

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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider Engagement

Leader Rounding: A Proactive Approach to Improve Experience

PXE Credit Available

The goal of leader rounding with patients is to understand their health care experience...

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Culture & Leadership | Patient Family & Community Engagement

Culture & Leadership: The Impact of Patients and Families on Decision-Making

By Kelly Foran

This is the fourth blog in a series of eight by...

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Patient Family & Community Engagement

Escalating Patient Behavior: Know Before You Go

Knowing the backstory of a disruptive person's journey to the hospital can help guide...

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