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Patient Experience Week - How did you celebrate?

Overview Resources Events Celebrate PX Store

How did you celebrate Patient Experience Week?

View celebrations from PX Week 2019.

From Michelle Jones, Corporate Lead, Patient Experience & Privacy, Huron Perth Healthcare Alliance:


“To show our appreciation to our staff/physicians/volunteers/patient partners for all that they do for Patient Experience, 4 Patient Experience Week “Staff Appreciation” Fairs were held across all HPHA hospital sites: Clinton Public, Seaforth Community, St. Marys Memorial and Stratford General Hospital. These fairs had interactive stations set  up – Px Champion Award table,  Quality Improvements made to improve patient experience based on staff feedback, energy healer sessions, candi-gram table for co-workers to send bags of candy to fellow co-workers to show appreciation, photo booth to take fun pictures with props and popcorn/candy/snacks served to all!!  

It was a pleasure and so much fun to organize this event for our dedicated staff/physician/volunteers/patient partners! They ROCK at HPHA!”

> View More Photos

From Irish Jones, Patient Liaison, Flagler Hospital, St. Augustine, Florida


"At Flagler Health+, we had a great time celebrating Patient Experience week! Each day was dedicated to the people we call Stars! '"



> View More Photos

From Amy Edwards, CPXP, Director of Customer Service, Quincy Medical Group, Quincy, IL:


"Quincy Medical Group in Quincy, IL celebrated our second Patient Experience Week this year.  We are quite proud of the videos we shared on our Facebook page and thought I’d share with The Beryl Institute in case anybody was interested in doing something similar.  We had so much fun!"


> View Quincy Medical Group PX Week "Happy" Video

> View Quincy Medical Group PX Week Patient Experience Video

From Marie Perillo RN, MSN, CPXP,Chief Patient Experience Officer/VP Service Excellence, VNA HealthGroup, Holmdel, NJ


“Our team at VNAHG did a great job of celebrating and highlighting the importance of patient experience!”


> View the VNA PX Week Video 

> View the VNA Patient Experience Video 

From Anne Marie Richards, Family Centered-Care Program Coordinator, Patient and Family Experience Department, Children's Hospital of Philadelphia,  Philadelphia, PA:


Children’s Hospital of Philadelphia celebrated Patient and Family Experience Week 2019 with several events and activities! 

  • Patient and Family Experience Rounds kicked off CHOP's Celebration of PFEx week with CHOP’s Senior Vice President and Chief Human Resource Officer who presented "We are the Patient Experience." The presentation highlighted how important employee/staff engagement and experience are in our work to improve the experience we provide to our patients and their families.
  • Later in the week, we displayed The ‘Garden of Gratitude’ mural which was painted by one of our Medical Interpreters that offered the opportunity to patients, family and staff to share a note about something that they are specifically thankful for or express gratitude to a CHOP staff member who made their day better.
  • Finally, as a thank you for their contribution to the CHOP Experience, we offered snacks throughout the CHOP campus and network to employees.

> View More Photos 

From Tatiane Batochi, Nurse of Patient Experience, Real Hospital Português de Beneficência em Pernambuco, Brazil:


During the week we celebrate the Patient Experience with the following activities:

  • Clown to interact with our employees remembering them that we are the Patient Experience.
  • Stamps for the children
  • Labor and delivery Playlist C-Section, the mothers chosen their favorite songs.
  • Musicians in our receptions and some units for patients and employees
  • Cinema session in the Pediatric ICU
  • Massage for the mothers with their children in the NICU and also in our Geriatric Unit.

> View Video  

From Raechel Rowland, RN, BSN, CLSSBB, CPHQ, CPPS, CPXP, Ascension Borgess Hospital, Kalamazoo, MI:


"Thank you for the wonderful resources and support to improve the experience for our patients, families, and associates."


> View Slides

> View Presentation Video 


From Libby Smith, BSN, MBA, Chief Nurse Officer, McAllen Heart Hospital:


"This was our first Patient Experience Week celebration at McAllen Heart Hospital, and we had a lot of fun with different activities during the week.  We set up an interactive booth near the hospital cafeteria that included a fishbowl for staff and patients/guests to write words that describe an exceptional patient experience.  A token appreciation was given to each contributor.  Once all the words were collected, a word cloud was created for display.  We enjoyed listening to our leaders read Press Ganey positive comments at our Executive Huddles to showcase the superior quality care we deliver.  To demonstrate that we value each team member and all their good work, we had leaders distribute “Golden Tickets” to patients/families during rounds for acknowledgement and recognition of staff members for their good work.  Golden tickets were redeemed by staff members in Administration for a small token of appreciation all week.  We plan to continue activities throughout the year!"

> View More Photos

From Julie Montague, Director of Marketing, Palmdale Regional Medical Center, Delaware :


"We collected words for a word cloud to describe exceptional patient experience, we shared Press Ganey comments at departmental huddles and at the morning safety huddles and we handed out Golden Tickets (the patients handed them out to their favorite and most special staff members!). The staff members with a Golden Ticket were able to redeem them in Administration for a goodie! It was a great week!"

> View Photos

From Amy Miller-Hobson, Director Performance Improvement and Quality Management, Doctors Hospital of Laredo, Laredo, TX:


“During Patient Experience Week, we wanted to allow our patients, visitors, and employees to be able to interact and let us know how they feel Doctors Hospital of Laredo best serves them. Our Quality team set out to ask patients to recognize staff for a job well done, their comments were read during our Manager’s meeting, and was posted at the specific nursing units. We also greeted guests with an information board, in our main lobby, to educate them on the Patient Experience, how we are scored, how we monitor the progress monthly, and how important they are to our success. Finally, we asked staff, visitors, and patients to fill out a comment card about how they would describe an exceptional patient experience at Doctors Hospital of Laredo. We took their comments, developed a word cloud, shared it with staff during shift huddles and with leadership, and posted it throughout the hospital to show how great care truly makes a difference in regards to the Patient Experience. Thank you to everyone who made this week a rewarding experience.”

> View Photos

From Kyle C. Hanson, Patient Experience Advisor, Billings Clinic, Billings, MT:


“As part of Patient Experience week, we thanked our team members for the wonderful care they provide to our patients.  We did a “Wellbeing” basket giveaway drawing. 


The Patient Experience week basket winner is Stephani Criswell, LPN OB/GYN.

When asked “What does Patient experience mean to you?” Stephanie said, “As care givers if we can change one person’s life, everything we do is all worth it.” 

> View Photos

From Kimberly Kulhanjian, Executive Assistant and Contract Specialist, Memorial Healthcare System, Hollywood, FL:


"We wanted to share some photos from our Patient Experience Week festivities.  We received hundreds of photos from our “Social Scene” areas that are set up system wide throughout Memorial Healthcare System.  It has been a great way to engage our team and have a little fun too!"

> View More PX Week Photos 



From Roshni Patel, MA, R-DMT, Patient Experience Analyst, Morristown Medical Center, Morristown, NJ:


"Morristown Medical Center in New Jersey spent Patient Experience Week celebrating their Patient      Experience Liaisons."



> View PX Week Flyer

> View PX Week Photos

From Hilary L. Spurgeon, BSN, RN, NE-BC,  Patient Family Experience Program Manager, Arkansas Children's Hospital, Little Rock, AK:

"Here’s our flyer summarizing the PX Week celebration at Arkansas Children’s."

> View PX Week Flyer


> View Celebrations from PX Week 2019

> View Celebrations from PX Week 2018

> View Celebrations from PX Week 2017

> View Celebrations from PX Week 2016

> View Celebrations from PX Week 2015

> View Celebrations from PX Week 2014

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