|Patient Experience Week - How did you celebrate?|
Share with the community how you celebrated this special week. Send your Patient Experience celebration plans, events, ideas and event photos to email@example.com, and we will post them for the community to view.
From Jayne James, Patient Experience Manager|, Clinical Governance Unit, Central Coast Local Health District, New South Wales, Australia
"We are excited to share some slides from our PX Week celebrations.'"
From Kevin N. Hill, MBA, BSM, CPXP,
Director of Experience Analytics,
Office of Experience, Vidant Health:
"During Patient Experience Week, the Office of Experience created 3 items. One item was a meal tray card that thanked patients for allowing us to take care of them. Another item was a “Hello” card for inpatient patients to let us know three non-medical things about them that they wanted to share. We also created a “I want my patients to know that:” card that team members in our clinics and outpatient areas shared with our patients."
From Shani Rowell, Clinical Services Manager Region A, Sykes Assistance Services, Incorporated:
"This was our first PX Week Celebration! A great kick off to our cultural movement towards a better patient experience. Thanks for all the resources!"
From Mindy Young, Senior Lead, Quality & Patient Relations, Ross Memorial Hospital:
"We created a poster to promote our PX Week efforts along with some photos. We had our Patient Experience Partners (Patient advisors) man the booth during PX Week so that staff would have the chance to meet them and talk about our PEP Program, Patient & Family Council, and the projects PEPs are involved in throughout the Hospital. They also tried to recruit more PEPs and gather patient stories. We had “You are the Patient Experience” Thank-You cards available at the booth along with the colouring page from The Beryl Institute Resources."
From Anjali Narayan, Medical Student, Northwell Health:
"As part of PX week, Northwell Health hosted a Patient Experience Conference at the Garden City Hotel in Long Island NY. It was an all day event on Tuesday 4/24, and started with a Patient Experience poster competition. I collaborated on a poster with Danielle Qing (3rd year Medical Student) , Taranjeet Ahuja DO (Professor at Zucker SOM), and Alice Fornari EdD (Associate Dean of Medical Education)—and it won 2nd place. We presented the poster to a panel of judges and they loved the idea.
Photographed below are (L to R) : Anjali Narayan, Taranjeet Ahuja, and Danielle Qing."
From Kim Pritchett, BSN, RN, PHN, Patient Experience Coordinator, Marin General Hospital:
"Here is what we did for PX Week activities:
Our Swag included PX themed whiteboard markers, pens, flavored chapsticks, and a mug. To receive the mug, staff had to write “I am the Patient Experience” & take a picture with it. We then put their signs & one copy of the photos on the wall in the cafeteria. It was a really fun day.”
From Oakley Smith, RDN, LD, Regional Director of Patient Experience, HCA TriStar Division:
"The Environmental Services teams of the HCA TriStar Division had a blast celebrating Patient Experience week! We were able to create daily challenges centered around the patient experience for our team members and also recognize them with heart cards, awards, and an ice cream social. Our teams across 13 hospitals were able to watch videos on how housekeeping staff can go above and beyond to make positive impacts on patients' lives. The teams have never celebrated patient experience week before, but after such an amazing inaugural celebration, we plan on observing every Patient Experience week going forward.”
From Natalie Boner, Director of Engagement, Greensboro Imaging:
"We celebrated Patient Experience Week for the first time this year and had so much fun.
First, we had props and signs for our staff to write on entitled “My Why”. They were invited to send their photos to our Department of Engagement to be printed and posted at the sites as a reminder of why we do what we do to care for our patients all year long. Second, we offered patients a selection from our “goody” bowls that included chocolates, candy and Chapstick. The patients really enjoyed the extra attention, especially the chocolate!”
From Irish Jones, Patient Liasion, Flagler Hospital:
"We had a lot of fun for Patient Experience Week! #IAMTHEPATIENTEXPERIENCE”
From Yvette C. Castro, MBA, Manager, Patient and Guest Services, Baptist Hospital:
"Here a few Patient Experience Week pictures at Baptist Hospital of Miami. My team and I would like to thank the Beryl Institute for all your support and for striving for Patient Experience Excellence! #keepspreadingthemessage #world-classCARE”
From Marie Perillo RN, MSN, Chief Experience Officer/ VP Service Excellence, VNA HealthGroup:
"We recognized our caregivers and their vital impact on the Patient Experience with celebratory breakfasts at our numerous locations. As we did last year our photos accompanied the question “how do you FEEL your work impacts the patient experience?”
From Anne Marie Richards, Program Coordinator, The Children's Hospital Of Philadelphia:
"Our celebrations included:
1. CHOP staff members handed out fresh fruit to staff in the Main hospital and gift baskets of snacks were delivered to all of our off site locations in the Care Network as a thank you for all they do each and everyday for patients and families.
From Becky Humar, LMSW, Patient and Family Experience Program Manager, Arkansas Children's Hospital:
"Here’s our flyer summarizing the PX Week celebration at Arkansas Children’s."
From Melissa Elliott, Manager Consumer Participation and Patient Experience, Centre for Patient Experience, Quality, Planning and Innovation, Eastern Health in Melbourne, Australia:
"Eastern Health is one of Melbourne’s largest metropolitan public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and statement specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.
From Emily Tolle, Marketing Coordinator, HealthFirst Financial
From Ana Merzel Kernkraut, Coordenadora do Serviço de Psicologia / Departamento de Apoio Assistencial, Hospital Israelita Albert Einstein:
From Anne Campbell, VP Partnerships and Chief Nurse Executive, Huron Perth Healthcare Alliance:
From Deborah Austin, Director, Patient Relations & Accreditation, John Muir Health:
From Sarah Todd, Patient Experience Manager, NHS England:
From Tiffany Abramson, Patient Experience, Penn State Health:
"During the week of April 23-27th, 11,000 treat bags arrived in all of our outpatient clinics (70+ locations) and all inpatient areas for both our Children’s and Adult hospital. The bags included a logoed pen, memo pad, and tape measure along with a Patient Experience brochure, patient rights and responsibility guide and of course, to share in the love, a handful of Hershey kisses. We also had information booths at various locations throughout the week. We encouraged all staff, patients and families to stop by and say hello, spin the wheel to test their patient experience knowledge and win prizes. The booths are run in partnership with our Family Advisory members and PE staff.
Make Your Mark Monday –April 23rd - Main Hospital Lobby 11am-2pm
Stop by the booth to visit our interactive patient experience collage, “making your mark” on the Penn State Health extraordinary patient experience. (Attached is a picture of our work in progress collage – note the little paw print from our Pet Therapy program participating too!)
Twitter Tuesday – April 24th - Treehouse Café 11am-2pm
Visit the photo booth located at the Patient Experience table in the Treehouse Café. Share your pictures on social media by using #WeAre and #IAmThePatientExperience.
WOW Wednesday – April 25th - UPC II Main Lobby 11am-2pm
Create a WOW moment for a patient/family member. Email your WOW moments toPatExp@pennstatehealth.psu.edu or stop by the booth and share with a team member. Your story may be featured in our upcoming Patient Experience newsletter!
Thankful Thursday – April 26th – 30 Hope Drive Entrance B 11am-2pm
Thank someone today for choosing Penn State Health Milton S. Hershey Medical Center. Visit the booth for a complimentary pack of thank you cards.
Friendly Friday – April 27th – 35 Hope Drive Main Lobby 11am-2pm
Show us your smile on social media today with #WeAre and #IAmThePatientExperience.
Back by popular demand –Patients had Golden Tickets to give to staff this week! Tickets were redeemed at our Main Hospital Information desk throughout the week for a treat of their choice."
From Amy Edwards, CPXP, Patient Experience Coordinator, Quincy Medical Group:
From Elena Gonzalez, Experience Improvement, Mgr., Stanford Hospital:
From Jennifer Lastic, Supervisor, Patient Experience, The MetroHealth System:
From Candice Brooks, Truman Medical Center:
From Rhonda Ramon, Patient Experience Coach, UPMC Pinnacle:
From Barbara Wells, CASC, Administrator, Williamson Surgery Center:
From Tina Maglori, RN, MSN| Clinical Director, VNA of Englewood:
From Erica N. Steed, Director of Patient Experience, WellStar North Fulton Hospital: