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Solutions Advisory Board
The Solutions Advisory Board serves to integrate market intelligence and insights into the strategic and tactical direction of the Institute. The Solutions Advisory Board will complement the Institute’s boards by ensuring a breadth of innovative insights from the healthcare marketplace to inform the strategic direction and resource offerings of the Institute. The Board will review the Institute’s areas of focus and current resources and offer suggestions on new opportunities, topics of interest, etc., ensuring the Institute maintains a leading edge perspective on the patient experience.


Board Co-Chairs

Bill Roberts

Sr. Vice President, ImageFIRST Healthcare Laundry Specialists 
King of Prussia, PA

Colleen Sweeney

Founder, Sweeney Healthcare Enterprises
Apollo Beach, FL

Board Members

Darrell Atkin, CPXP

Vice President, Marketing, Medical EarlySign
San Diego, CA

Dustin Fennell

COO, Language of Caring
Derby, CT


Susan Haufe

Chief Industry Advisor, HealthcareQualtrics
Seattle, WA

Jason Macedonia

VP Healthcare and Patient Experience, MatrixCX
Longwood, FL

Jake Poore

President and Chief Experience Officer, Integrated Loyalty Systems LLC
Orlando, FL

Ed Shin

CEO, Quality Reviews, Inc 
New York, NY

Samir Batra

Founder & CEO, BAHA Enterprises
Campbell, CA

Anne Freeman

Consultant, Press Ganey Associates, Inc,
La Mirada, CA

Joe Inguanzo

President and CEO, Professional Research Consultants, Inc.
Omaha, NE

Gautum Mahtani

Founder and CEO, Care Experience LP
Dallas, TX

Avi Ratnanesan

CEO, Energesse
Bondi Junction, New South Wales Australia

Tim Travis

Co-Founder and

President, TruthPoint
Eden Prairies, MN


Richard Corder

Managing Director, TiER1 Healthcare
Covington, KY

Janiece Gray

CEO, Founding Partner, DTA Associates, Inc. 
Edina, MN

Julie Keller, CPXP

Solutions Consulting, Healthcare Practice, Medallia
Columbus, OH

Susan Mazer

President/CEO, Healing Healthcare Systems 
Reno, NV

Lisa Romano

Chief Nursing Officer/VP Clinical Services CipherHealth
New York, NY

Christina Triantafyllou

Director of Global UHF MRI Solutions, Siemens Healthcare
Erlangen, Bavaria Germany

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203